Decision search
Your search has 59746 results
-
Redcar & Cleveland Council (25 013 517)
Statement Closed after initial enquiries Safeguarding 21-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his adult social care assessments. Some of the complaint is late with no good reason to investigate now. On the parts that are not late, there is not enough evidence of fault.
-
London Borough of Hillingdon (25 013 604)
Statement Upheld Homelessness 21-Jul-2026
Summary: Miss D complains the Council placed her in unsuitable interim and temporary accommodation and failed to provide housing assistance. I have found the Council at fault. Miss D had to stay in unsuitable accommodation for just over seven months and was caused avoidable time and trouble. The Council has agreed to pay Miss D redress and to apologise for its poor handling of her case.
-
London Borough of Bexley (25 014 162)
Statement Upheld Other 21-Jul-2026
Summary: The Council was at fault for considering Mr X’s complaint through the wrong process (the children’s statutory complaints procedure). It then failed to properly consider the complaint at stage two and stage three of the children’s statutory complaints procedure in line with the relevant law and statutory guidance. The Council has agreed to apologise to Mr X, pay him a financial remedy and reconsider his complaint. It has also agreed to create an action plan to prevent similar fault occurring in the future.
-
Canterbury City Council (25 014 299)
Statement Not upheld Allocations 21-Jul-2026
Summary: Miss X complains the Council did not deal with her housing and homelessness properly, causing avoidable distress and incorrect housing priority being granted. The Council is not at fault.
-
Birmingham City Council (25 014 424)
Statement Upheld Homelessness 21-Jul-2026
Summary: The Council incorrectly charged Ms X rent for her temporary accommodation, delayed ending its recovery action and demonstrated poor administrative practice. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty caused to Ms X.
-
Buckinghamshire Council (25 014 660)
Statement Closed after initial enquiries Other 21-Jul-2026
Summary: We will not investigate the Council’s decision not to implement a public spaces protection order. This is because an investigation would be unlikely to find fault with the Council’s actions. In addition, we will not investigate the Council’s response to Miss X’s reports of odour pollution. This is because an investigation would be unlikely to result in a different outcome.
-
West Sussex County Council (25 015 459)
Statement Upheld Direct payments 21-Jul-2026
Summary: Miss X complained the Council reduced her adult daughter's care package, failed to provide sufficient funding for her preferred day service, transport and respite, and provided incorrect information about the registration status of the preferred provider. We have not revisited the Council's 2023 funding decision, as this was previously considered and no materially new evidence has been identified. The Council accepted and apologised for the incorrect information it provided about the provider's registration status, and no further fault is found in its actions.
-
London Borough of Lambeth (25 017 098)
Statement Closed after initial enquiries Homelessness 21-Jul-2026
Summary: We will not investigate Miss X’s complaint about disrepair in her temporary accommodation and the length of time she has waited for social housing. It would have been reasonable for Miss X to request review of the suitability of her temporary accommodation and then use her appeal rights if she disagreed with the Council’s decision. There is also insufficient evidence of fault in the Council’s application of its lettings scheme.
-
London Borough of Lambeth (25 019 613)
Statement Closed after initial enquiries Refuse and recycling 21-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Councils enforcement action about businesses leaving rubbish out on the street at the wrong time. There is not significant enough personal injustice to warrant further investigation.
-
London Borough of Richmond upon Thames (25 021 800)
Statement Closed after initial enquiries Other 21-Jul-2026
Summary: We will not investigate this late complaint about Mr X’s late brother’s supported accommodation. There is not a good reason for the delay in them bringing the complaint to us.