Decision search
Your search has 59746 results
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London Borough of Merton (26 011 118)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2026
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect Mr X to apply to the Traffic Enforcement Centre to seek to regain their appeal rights, and then to appeal to a tribunal.
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Bournemouth, Christchurch and Poole Council (25 023 493)
Statement Closed after initial enquiries Special educational needs 22-Jul-2026
Summary: We will not investigate Mr X’s complaint about the processing of an Education Health and Care Plan personal budget. There is not enough significant injustice to justify an investigation.
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London Borough of Wandsworth (25 023 839)
Statement Upheld Trees 22-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s removal of trees. This is because there is not enough evidence of fault and further investigation by the Ombudsman is unlikely to add to the Council’s response or achieve a different outcome.
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Royal Borough of Kingston upon Thames (25 023 854)
Statement Closed after initial enquiries Homelessness 22-Jul-2026
Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council under its homelessness duty. The Council has already agreed to a suitability review, and it is reasonable for Mr X to complete the review/appeal procedure offered by the homelessness legislation.
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North Somerset Council (25 024 250)
Statement Upheld Council tax 22-Jul-2026
Summary: We will not investigate Mr X’s complaint about council tax and the Council’s enforcement action. This is because at our invitation the Council agreed to remedy the potential injustice. There is not enough evidence of fault by the Council to warrant investigation into other matters, and we cannot investigate court proceedings.
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Sunderland City Council (25 024 322)
Statement Upheld Refuse and recycling 22-Jul-2026
Summary: We upheld Ms X’s complaint about the Council’s waste collection service, poor communication and failure to follow its complaints process. The Council agreed to resolve the complaint by apologising, making a symbolic payment of £150 to acknowledge the injustice caused to Ms X, and taking action to improve its services.
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Wychavon District Council (25 024 369)
Statement Closed after initial enquiries Other 22-Jul-2026
Summary: We will not investigate this complaint about the Council’s complaint handling. There is insufficient evidence of fault in the Council’s actions to justify our involvement and Mr Y has not suffered significant personal injustice.
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London Borough of Camden (25 024 370)
Statement Closed after initial enquiries Enforcement 22-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take planning enforcement action against his neighbour and how it dealt with his complaint. There is not enough evidence of Council fault in its planning decision to warrant us investigating. We cannot achieve the key outcome Mr X seeks. We do not investigate councils’ complaint handling where we are not investigating the core issue giving rise to the complaint.
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Reigate & Banstead Borough Council (25 024 678)
Statement Closed after initial enquiries Enforcement 22-Jul-2026
Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against the complainant’s neighbour. There is insufficient evidence of fault in the way the Council reached its decision.
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London Borough of Redbridge (25 031 954)
Statement Closed after initial enquiries Antisocial behaviour 22-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council issuing a Fixed Penalty Notice (FPN) to his son, Mr Y. The Council has decided to cancel the FPN and take no further action. It has also apologised to Mr X for the delay in responding to his correspondence. There is no worthwhile outcome achievable by us investigating further. It is also reasonable for Mr Y to pursue his rights under General Data Protection Regulations to request the Council’s video footage of the incident.