Decision search
Your search has 59746 results
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Cambridgeshire County Council (25 012 639)
Statement Upheld Special educational needs 21-Jul-2026
Summary: Miss X complained the Council failed to comply with legal timescales when completing an Education, Health and Care Needs Assessment for her daughter Y, did not correctly seek health and social care advice during the process, and failed to provide alternative educational provision. We find the Council at fault for missing legal timescales, not seeking advice correctly, and not making a timely decision on whether it owed a duty to provide alternative provision. This caused injustice in the form of uncertainty and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Oxfordshire County Council (25 022 733)
Statement Closed after initial enquiries Special educational needs 21-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to visit a 9 year old boy at home because there is not enough evidence of fault to justify an investigation, and nothing we could add to the Council’s response.
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Buckinghamshire Council (25 022 750)
Statement Closed after initial enquiries Direct payments 21-Jul-2026
Summary: We will not investigate this complaint about the Council’s request for repayment of Direct Payments. This is because there is not enough evidence the Council is at fault to justify an investigation.
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Liverpool City Council (25 022 911)
Statement Closed after initial enquiries Commercial and contracts 21-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of a commercial tenancy. This is because the courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.
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Essex County Council (25 023 815)
Statement Upheld Safeguarding 21-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of safeguarding concerns. The Council has already provided a suitable remedy, and we cannot achieve the remaining outcomes Ms X wants.
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Birmingham City Council (25 023 817)
Statement Closed after initial enquiries Commercial and contracts 21-Jul-2026
Summary: We will not investigate this complaint about the Council’s management of a commercial premises. This is because the courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.
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Stockport Metropolitan Borough Council (25 024 043)
Statement Closed after initial enquiries Special educational needs 21-Jul-2026
Summary: We will not investigate this complaint about delays in assessing and meeting the complainant’s child’s education, health and care needs. This is because the complaint is late in part, and the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Bedford Borough Council (25 024 068)
Statement Closed after initial enquiries Councillor conduct and standards 21-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision not to investigate a complaint about a parish councillor. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Hertfordshire County Council (25 024 164)
Statement Closed after initial enquiries Rights of way 21-Jul-2026
Summary: We will not investigate Mrs X’s complaint the Council refused her application for a dropped kerb. There is insufficient remaining injustice to warrant an investigation.
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North Northamptonshire Council (25 024 829)
Statement Closed after initial enquiries Refuse and recycling 21-Jul-2026
Summary: We will not investigate Miss X’s complaint about several missed refuse collections. This is because there is insufficient evidence of fault by the Council to warrant an investigation.