Decision search
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Manchester City Council (24 010 615)
Statement Upheld Homelessness 26-Aug-2025
Summary: Ms X complained about the way the Council handled her homelessness and housing register applications. We found some fault with how it handled Ms X’s homelessness application and how it decided her priority on the housing register. The Council agreed to apologise and make a payment to Ms X to recognise the distress caused.
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Cambridgeshire County Council (24 013 555)
Statement Upheld Assessment and care plan 26-Aug-2025
Summary: Ms B complained about how the Council dealt with her concerns about her care and support plan. The Council addressed each of Ms B’s concerns and liaised with her and the care provider. It also reviewed her care and support plan and made sure it was sufficient to meet her needs. The Council took too long to complete the review however, and it did not handle the referral for advocacy properly. This caused Ms B uncertainty and put her to time and trouble. The Council will apologise to Ms B and make a symbolic payment. The Council will also remind staff of the process for making a referral for advocacy.
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Babergh District Council (24 016 746)
Statement Upheld Allocations 26-Aug-2025
Summary: Mr X complained the Council wrongly refused to include two of his children on his housing register application and failed to consider exercising its discretion to do so. There is no evidence the Council considered whether to exercise discretion to include the two children. An apology to Mr X, further consideration of his case and reminder to officers is satisfactory remedy.
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Lancashire County Council (24 016 902)
Statement Upheld Special educational needs 26-Aug-2025
Summary: We found that the Council delayed updating Mr X’s son’s Education Health and Care Plan following a review and did not provide a suitable alternative education when his son could not attend school. We recommended an apology and a payment to reflect the lost education and distress caused.
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Leeds City Council (24 017 027)
Statement Upheld Special educational needs 26-Aug-2025
Summary: The Council was at fault for delay in completing an Education, Health and Care needs assessment and issuing a final Education, Health and Care (EHC) Plan for Miss X’s child, Y. It was also at fault for poorly communicating with Miss X. The Council has already apologised to Miss X for some of the fault. The Council has agreed to provide Miss X a further apology for the delay in completing the assessment and issuing a final EHC Plan. The Council will also make Miss X a symbolic payment to recognise the distress, frustration and uncertainty the matter caused her as well as for the provision Y did not receive.
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East Sussex County Council (24 018 286)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Mrs F complained about the Council’s handling of issues around her son (X) accessing his education, school transport, and how it communicated with her. She said she and X experienced distress and uncertainty, and X had a loss of education. We found the Council at fault for failing to ensure X had an education and school transport he could access during a six-month period, and there was some fault in how it communicated with Mrs F. The Council will apologise and make payment to Mrs F to acknowledge the impact its fault had on her and X.
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London Borough of Bromley (24 018 413)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Miss X complained the Council failed to provide suitable education for her child, update her child’s Education, Health and Care Plan or provide the provision detailed in the plan since 2022. We found fault with the Council failing to provide suitable education for Miss X’s child for four terms and eight weeks. We also found fault with the Council delaying reviewing and issuing an amended Education, Health and Care Plan for Miss X’s child for 19 months. The Council has accepted our recommendations detailed in paragraphs 74 and 75 of this decision statement including provision of an apology and payment for the injustice caused and production of an Action Plan to address the faults found in this decision.
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Sefton Metropolitan Borough Council (24 019 468)
Statement Closed after initial enquiries Enforcement 26-Aug-2025
Summary: X complained that planning decisions made by the Council more than three decades ago are evidence that shows bias in favour of their neighbour. We will not investigate this complaint further, because the matters complained about occurred long before our 12-month time limit on investigations. There is no evidence that persuades us to use our discretion to go back beyond this limit.
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Leeds City Council (24 019 750)
Statement Closed after initial enquiries Allocations 26-Aug-2025
Summary: We will not investigate Mr X’s complaint about support for rehousing because there is insufficient evidence of fault to justify our involvement.
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London Borough of Newham (24 020 053)
Statement Upheld Allocations 26-Aug-2025
Summary: We found no fault on Miss Y’s complaint about the Council preventing her from bidding on suitable properties. There was fault on her complaint about it failing to consider whether it needed to assess whether she was homeless because it was unreasonable to expect her to continue living in her home. The Council agreed to send a written apology, pay £400 for the injustice caused, remind relevant officers of the duties owed to those who may be homeless, and consider whether it owes her a homeless duty. It also agreed to check whether she needs help bidding and contact her about the key safe and pendant alarm.