Decision search
Your search has 59746 results
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Cheshire East Council (25 013 638)
Statement Upheld Special educational needs 22-Jul-2026
Summary: The Council was at fault for not issuing the final amended Education, Health and Care (EHC) Plan for Ms X’s child (C), within statutory timescales following the Annual Review. The Council agreed to remedy the distress this caused.
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Essex County Council (25 013 867)
Statement Upheld Special educational needs 22-Jul-2026
Summary: Miss B complained that the Council delayed in completing an Education, Health and Care Needs Assessment for her child, C and in providing C with suitable education when she was unable to attend school. We have found fault in the Council’s actions and consider the symbolic payment it has already offered to be a suitable remedy.
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Surrey Heath Borough Council (25 014 089)
Statement Closed after initial enquiries Allocations 22-Jul-2026
Summary: We will not investigate this complaint about Mr X’s assessed bedroom need on the Council’s housing register. This is because the Council has already taken appropriate action and there is no more worthwhile outcome achievable by further investigation.
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East Riding of Yorkshire Council (25 014 426)
Statement Upheld Alternative provision 22-Jul-2026
Summary: The Council was at fault for delays in consulting schools and finalising Y’s Education Health and Care Plan following their annual review, for poor communication and for failing to ensure Y received an appropriate and accessible education whilst it sought an alternative school. The Council has agreed to apologise and make a payment to Mrs X to acknowledge the loss of education provision, uncertainty, frustration and delayed appeal rights this caused.
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Statement Upheld Charging 22-Jul-2026
Summary: I find fault with the Council for failing to carry out timely reviews of Mr Y’s financial assessment. However, the Council has already remedied this injustice. I find no fault by the Council in applying its policy for disability related expenditure.
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Statement Closed after initial enquiries Planning applications 22-Jul-2026
Summary: We will not investigate this complaint the Council failed to take planning enforcement against an outbuilding. There is not enough evidence of fault to justify investigating.
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Staffordshire County Council (25 017 526)
Statement Upheld Other 22-Jul-2026
Summary: The Council was at fault for delays to its handling of
Mrs X’s complaint about its children’s social care service. It also failed to write a letter of apology to her after agreeing to do so. These failings caused her distress and inconvenience. The Council has now agreed to send her the apology letter and will pay her a symbolic financial remedy to recognise her injustice. -
Birmingham City Council (25 018 149)
Statement Closed after initial enquiries Allocations 22-Jul-2026
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. There is not enough evidence of fault to justify an investigation of the complaint.
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Portsmouth City Council (25 018 195)
Statement Closed after initial enquiries Child protection 22-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s interactions with his child. This is because we are unlikely to add to the Council’s response or achieve anything more for Mr X. Also, any remaining injustice is not significant enough to justify our involvement.
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London Borough of Brent (25 018 461)
Statement Closed after initial enquiries Allocations 22-Jul-2026
Summary: We will not investigate this complaint about Ms X’s housing. This is because the complaint is late and Ms X should have raised a complaint to us sooner.