Decision search
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Birmingham City Council (25 012 690)
Statement Upheld Homelessness 23-Jul-2026
Summary: Mr B complained the Council failed to resolve disrepair issues in his temporary accommodation and mishandled his finances. He also complained the Council lost his medical information. The Council was at fault. It failed to carry out a suitability review of Mr B’s accommodation when he contacted it about the suitability. It also gave Mr B conflicting advice and communicated with him poorly. Because of the fault, Mr B suffered distress, he was denied the opportunity to ask for a section 202 suitability review, and he remained living in unsuitable conditions. The Council will apologise to Mr B and make symbolic payments.
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North Yorkshire Council (25 012 691)
Statement Upheld School transport 23-Jul-2026
Summary: There was no delay in the Council implementing school transport for Mr X’s child Y after they moved school. Therefore, the Council was not at fault. The Council was at fault for the delay in responding to Mr X’s complaint.
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Cambridgeshire County Council (25 013 381)
Statement Upheld Special educational needs 23-Jul-2026
Summary: We found the Council at fault for delays in completing an Education, Health and Care Plan for Mrs X’s child and for failing to provide them with a suitable education. The Council’s actions caused distress for Mrs X and caused her child to miss out on education. The Council has agreed to apologise and make a payment to recognise the injustice caused.
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Bournemouth, Christchurch and Poole Council (25 013 860)
Statement Upheld Transport 23-Jul-2026
Summary: Mr X complained the Council has failed to make appropriate reasonable adjustments to enable him to renew his blue badge. And that it failed to communicate with him in line with agreed reasonable adjustments. We found the Council’s failure to properly consider Mr X’s request for reasonable adjustments regarding his blue badge renewal is fault. As is the Council’s failure to ensure its records were correct and up to date. These faults have caused Mr X unnecessary difficulties, distress and frustration. The Council will apologise and make a payment to Mr X. It will also work with Mr X to verify his identity and update its records.
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Gloucestershire County Council (25 014 861)
Statement Upheld Special educational needs 23-Jul-2026
Summary: The Council failed to provide Mrs X’s child Y with Speech and Language Therapy provision in line with their Education, Health and Care (EHC) Plan between September 2024 and October 2025. It also delayed reviewing and amending Y’s Plan prior to post 16 education by six months. The Council agreed to apologise and make a payment to recognise the injustice caused to Y and Mrs X. It will also carry out service improvements via an organisational action plan.
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North Northamptonshire Council (25 015 632)
Statement Closed after initial enquiries Allocations 23-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing case. On one part, the law prevents us from investigating the management of social housing. On the other part, there is not enough evidence of fault by the Council.
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Hertsmere Borough Council (25 018 292)
Statement Closed after initial enquiries Allocations 23-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision Mr X does not qualify to join the housing register. This is because there is not enough evidence of fault to justify further investigation.
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London Borough of Haringey (25 018 592)
Statement Closed after initial enquiries Homelessness 23-Jul-2026
Summary: We will not investigate this complaint about the support Mr X received from the Council when he became homeless in 2023. This is because the complaint is late and there is no good reason Mr X did not bring this complaint to us sooner.
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West Berkshire Council (25 018 729)
Statement Upheld Alternative provision 23-Jul-2026
Summary: The Council was not at fault for deciding it did not owe a section 19 duty to secure suitable alternative education after Y stopped attending school in October 2024. The Council was at fault for failing to properly consider if it owed a section 19 duty to secure suitable alternative education for Y after they stopped attending school again in September 2025. The Council was also at fault because it failed to issue Y with an Education, Health and Care Plan within the statutory timescales, caused in part by a delay in getting Educational Psychologist advice. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Rutland County Council (25 018 860)
Statement Closed after initial enquiries Other 23-Jul-2026
Summary: We will not investigate this complaint about Council tax arrears. This is because we could not add anything further to the Council’s response. Of the remaining elements, there is not enough evidence of fault to warrant our involvement.