Summary: We will not investigate this complaint about Ms X’s father’s care. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate it now.

The complaint

1. Ms X complains about how the Council has handled her father’s care needs since 2017 to 2023.

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The Ombudsman’s role and powers

2. We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council/care provider has done. (Local Government Act 1974, sections 26B and 34D, as amended)

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How I considered this complaint

3. I considered information provided by the complainant and the Council.
4. I considered the Ombudsman’s Assessment Code.

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Final decision

5. We will not investigate Ms X’s complaint because it is late and there are no good reasons to investigate it now.

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Investigator's decision on behalf of the Ombudsman