Decision search
Your search has 59746 results
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Wokingham Borough Council (25 014 030)
Statement Upheld Special educational needs 02-Aug-2026
Summary: Mrs X complained about the Council’s failure to provide her child with suitable education or special educational provision when they stopped attending school. This caused significant frustration and distress, and her child missed out on support they were entitled to. We found the Council at fault. The Council agreed to apologise and make a symbolic payment to recognise the injustice caused.
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Statement Not upheld Other 02-Aug-2026
Summary: Miss X complained her child’s nursery applied a mandatory charge for consumables linked to her child’s Free Early Education Entitlement (FEEE) hours. She complained the Council should have ensured the nursey’s charges were clear and transparent and that she received free nursery provision. We found the Council took appropriate action in response to Miss X’s concerns about the consumables charge. There is no fault by the Council.
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London Borough of Haringey (25 015 336)
Statement Upheld Disabled facilities grants 02-Aug-2026
Summary: Mrs X complained the Council has delayed in carrying out adaptations to her home despite approving a disabled facilities grant over a year ago. We found the Council’s significant delays in carry out the works is fault. This fault has caused Mrs X difficulties, distress and uncertainty and meant she was unable to leave her home independently. The Council will apologise and make a symbolic payment to Mrs X. It will also review its processes.
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London Borough of Brent (25 017 073)
Statement Closed after initial enquiries Allocations 02-Aug-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lambeth (25 018 632)
Statement Upheld Homelessness 02-Aug-2026
Summary: Miss D says the Council failed to progress her housing and homelessness case. I have found the Council at fault. It delayed progressing the case at times, failed to notify Miss D when key officers changed and failed to take forward a housing review request for ten months. The Council has agreed to pay Miss D redress for distress and to make a service improvement regarding the process for reallocating officers on a housing case.
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City of Doncaster Council (25 018 908)
Statement Upheld Charging 02-Aug-2026
Summary: Ms X complained on behalf of Mrs Y about the way the Council dealt with care charges for her mother, Mrs Z. The Council was at fault for delaying in offering a financial assessment, which caused uncertainty. The Council has agreed to apologise for this.
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Calderdale Metropolitan Borough Council (24 020 516)
Statement Not upheld Other 02-Aug-2026
Summary: We have exercised our discretion to end our investigation into Mr X’s complaint. Mr X complained the Council should have paid for his client, Mr Y’s, historic accommodation costs from 2016 onwards. Mr Y had a court appointed Deputy to oversee his property and affairs during the full period Mr X complains of. It was open for Mr Y’s Deputy at that time to complain to the Council if she considered the Council should have been paying for his accommodation or that the accommodation was unsuitable.
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Walsall Metropolitan Borough Council (25 003 617)
Statement Upheld Alternative provision 02-Aug-2026
Summary: The Council was not initially at fault for efforts it made to deliver education to Mrs X’s daughter after she stopped attending school. However, it was at fault for a subsequent delay in arranging tuition. This meant Mrs X’s daughter missed out on at least some education for a two-month period. The Council has agreed to make a symbolic payment to recognise her injustice.
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East Sussex County Council (25 008 809)
Statement Closed after initial enquiries Child protection 02-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of child protection matters. There is not enough evidence of fault in the Council’s handling to warrant investigation.
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Walsall Metropolitan Borough Council (25 009 282)
Statement Upheld Special educational needs 02-Aug-2026
Summary: We find that the Council failed to explain its safeguarding decisions and failed to signpost Mr B to disagreement resolution services regarding his son’s special educational needs. This caused Mr B avoidable frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to Mr B. It has also agreed to make service improvements.