Decision search
Your search has 50691 results
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Basildon Borough Council (24 018 765)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about a Council tax discount because there is no evidence of fault by the Council.
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Redcar & Cleveland Council (24 018 794)
Statement Closed after initial enquiries Councillor conduct and standards 18-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Coventry City Council (24 019 071)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about council tax liability because the complainant could have appealed to the Valuation Tribunal.
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Buckinghamshire Council (24 019 109)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate this complaint about information shared during court proceedings. The law prevents us from investigating complaints about what happened in court.
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Southampton City Council (24 019 358)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate Mr B’s complaint that his property has been damaged by work undertaken by the Council to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Kingston Upon Hull City Council (24 019 840)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate this complaint about the Council’s handling of maintenance works to one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Babergh District Council (23 012 075)
Statement Not upheld Enforcement 18-Feb-2025
Summary: Mr X complained about the Council’s actions relating to planning and enforcement matters about a development next to his home. We have not found fault in how the Council considered the developer’s retrospective planning application or in its actions linked to enforcement matters. We do not intend to uphold Mr X’s complaint.
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Kent County Council (23 015 248)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Mrs B complained that the Council in respect of her son C’s special educational needs, had failed to reassess C’s needs, to issue amended Education, Health and Care Plans following two annual reviews, to provide alternative education while he was out of school, to progress a personal budget request or respond to her complaints about the matter in a timely or accurate way. We found the Council was at fault in all these areas. C has missed out on education for a significant period of time and Mrs B had been caused distress, frustration and financial hardship. The Council has agreed to make payments to Mrs B and C and to provide an update on improvements to its SEND service.
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Suffolk County Council (23 016 055)
Statement Closed after initial enquiries Special educational needs 18-Feb-2025
Summary: We will not investigate this complaint that the Council failed to ensure Ms X’s child’s Special Educational Needs (SEN) provision was met. This is because the Council has offered an appropriate remedy, so investigation would not lead to a different outcome. We cannot investigate actions by the school unrelated to the delivery of SEN provision.
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West Sussex County Council (23 020 019)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Mrs X complained the Council failed to provide her child, Y, with a suitable alternative education when they could not attend school, delayed issuing Y’s Education, Health and Care (EHC) Plan in line with statutory timescales and its communication with her was poor. The Council was at fault when it delayed issuing Y’s EHC Plan which caused Mrs X frustration and Y to miss educational provision, the Council will make a payment of £2,025 and a symbolic payment to Mrs X. The Council was also at fault for uncertainty caused by its failure to keep Y’s alternative provision under review. The Council will pay Mrs X a symbolic payment for the uncertainty this caused and for poor communication. It has already agreed to act to improve its services.