Decision search
Your search has 58551 results
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Guildford Borough Council (25 025 410)
Statement Closed after initial enquiries Council tax 23-Jun-2026
Summary: We will not investigate this complaint about council tax payments. This is because there is no significant injustice to justify our involvement.
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London Borough of Harrow (25 025 797)
Statement Closed after initial enquiries Council tax 23-Jun-2026
Summary: We will not investigate this complaint about council tax liability as Mr X had the right to appeal against the Council’s decision to the Valuation Tribunal. We will not investigate recovery action taken by the Council as there is insufficient evidence of fault regarding this.
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London Borough of Barking & Dagenham (25 025 877)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Jun-2026
Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s discretionary housing payment application. This is because there is not enough evidence of fault to warrant our involvement.
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Statement Upheld Special educational needs 23-Jun-2026
Summary: The Council was at fault for delay issuing Miss X’s child’s Education, Health and Care plan. The Council apologised and improved its service, but will also make a payment to remedy the distress and frustration the delay caused. The Council was not at fault for the way it handled Miss X’s complaint.
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Hampshire County Council (25 006 625)
Statement Closed after initial enquiries Assessment and care plan 23-Jun-2026
Summary: We will not investigate this complaint about the Council’s operation of the Shared Lives Scheme as there is no evidence of a significant personal injustice to the complainant.
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Nottinghamshire County Council (25 007 535)
Statement Not upheld Assessment and care plan 23-Jun-2026
Summary: Mr X complained about the Council’s financial assessments for his contribution to care at home. He said they did not include all his disability related expenditure and his assessed weekly contribution was unaffordable. We did not find fault with the Council’s decision making or its handling of this matter
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Stockport Metropolitan Borough Council (26 006 913)
Statement Closed after initial enquiries Parking and other penalties 23-Jun-2026
Summary: We will not investigate Ms B’s complaint about a parking refund. This is because there is not enough evidence of fault. And, the alleged fault has not caused Ms B a significant injustice.
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Oldham Metropolitan Borough Council (26 007 165)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jun-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of the highway. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Bath and North East Somerset Council (26 007 795)
Statement Upheld Friends and family carers 23-Jun-2026
Summary: We will not investigate Ms M’s complaint about staying put payments because there is nothing we could add to the Council’s response and no worthwhile outcome achievable.
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Maria Mallaband Limited (25 010 583)
Statement Upheld Residential care 22-Jun-2026
Summary: There was fault on the part of the care provider which caused injustice to Mrs P. There were gaps in its compliance and recording of the post-falls protocol. There were also failings in personal care and meeting hydration needs. The care provider has already taken staps to improve aspects of care and record-keeping but in addition it should offer a refund of the fees paid in recognition that its failings caused distress for Mrs P and a payment to her family in acknowledgement of the distress caused to them.