Decision search
Your search has 59746 results
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Sefton Metropolitan Borough Council (25 031 730)
Statement Closed after initial enquiries Other 13-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice. This is because Miss X has, or had, the right to raise a defence against the issuing of the notice in the magistrates court.
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Bolton Metropolitan Borough Council (24 017 285)
Statement Upheld Charging 13-Aug-2026
Summary: The Council was at fault for how it charged Mr X for his care. The Council took appropriate action when it recognised errors in its invoicing, however, was at fault for raising Mr X’s expectations around a review of his financial assessment. The Council has agreed to apologise for the injustice caused. There is no evidence of fault in how it made reasonable adjustments to meet Mr X’s needs for using its service.
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London Borough of Southwark (24 017 652)
Statement Upheld Homelessness 13-Aug-2026
Summary: The Council accepted Mr X, Mrs Y and their children were living in unsuitable temporary accommodation but failed to offer them alternative accommodation for 15 months. This was fault causing the family the distress of living in unsuitable accommodation. The Council also accepted it did not communicate properly with Mrs Y when she complained. The Council has agreed to apologise and make a payment to Mr X and Mrs Y.
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Dudley Metropolitan Borough Council (25 003 521)
Statement Closed after initial enquiries Allocations 13-Aug-2026
Summary: We cannot investigate this complaint about the Council requiring Miss X to give four weeks notice to end a tenancy. The law says we cannot investigate the Council’s actions as a landlord of social housing. We will not investigate how the Council dealt with the offer of the property and Miss X’s application for housing on surrendering the property. This is because there is not enough evidence of fault in the Council’s actions to justify investigation.
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London Borough of Merton (25 013 076)
Statement Closed after initial enquiries Allocations 13-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision on Ms X’s priority for social housing. There is not enough evidence of fault by the Council to justify our involvement.
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West Northamptonshire Council (25 013 567)
Statement Not upheld Special educational needs 13-Aug-2026
Summary: We have ended this investigation. We cannot investigate Miss X’s concerns about her child, Y’s, lost education because she had a right of appeal to the special educational needs and disabilities (SEND) Tribunal about Y’s school placement. Miss X’s concerns about Y’s annual review did not cause her a significant personal injustice because when the Council issued Y’s final amended Education Health and Care (EHC) Plan following that review, she did not appeal to the SEND Tribunal. Therefore, we have not investigated that matter.
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Oxfordshire County Council (25 013 718)
Statement Upheld Special educational needs 13-Aug-2026
Summary: We found fault by the Council because it delayed completing an Education, Health and Care needs assessment for Mrs X’s child, and did not provide them with alternative education provision when they could not attend school. The Council’s actions caused Mrs X distress and caused her child to miss out on education. The Council has agreed to apologise and make a payment to recognise the injustice caused.
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Southampton City Council (25 013 720)
Statement Upheld Special educational needs 13-Aug-2026
Summary: Mr F complained about the Council’s handling of the Education, Health and Care (EHC) plan process for his daughter (X) and her education when she stopped attending school. We found fault by the Council for failing to adhere to the statutory timescales in the EHC plan process. It also failed to properly consider and provide X with suitable alternative provision and EHC plan provision when she was out of school. The Council will apologise and make payment to acknowledge the injustice its faults caused Mr F and X. It will also carry out service improvement recommendations.
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City of Bradford Metropolitan District Council (25 014 623)
Statement Upheld Alternative provision 13-Aug-2026
Summary: Mr X complained the Council failed to secure any educational provision for his son Y, who has an Education, Health and Care Plan, when he stopped being able to attend school. We find the Council at fault for failing to secure Y’s special educational provision, and failing to consider its duties and relevant guidance when deciding whether to arrange alternative educational provision. This caused significant injustice in the form of lost special educational provision and distress. The Council has agreed to make a symbolic payment, apologise, and make service improvements to remedy the injustice.
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Southampton City Council (25 014 912)
Statement Upheld Disabled facilities grants 13-Aug-2026
Summary: There was fault in the way the Council initially assessed and recorded Miss X’s child Y’s needs for a toilet adaptation which caused an avoidable delay. There was also fault in the Council’s initial communication with Miss X. The Council made its subsequent decision to approve only one adaptation without fault. The Council will apologise and make a symbolic payment to Miss X to recognise the frustration and uncertainty the faults caused Y and Miss X.