What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Westminster City Council (26 005 603)

    Statement Closed after initial enquiries Other 23-Jun-2026

    Summary: We will not investigate this complaint about the Council issuing Mr X with a fixed penalty notice for breaching the terms of a Public Spaces Protection Order. A fixed penalty is a criminal matter and the courts are better placed to decide if the notice was reasonably issued.

  • Medway Council (26 005 672)

    Statement Closed after initial enquiries Parking and other penalties 23-Jun-2026

    Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant has used the statutory representations and appeals procedure.

  • Southampton City Council (26 005 946)

    Statement Upheld Assessment and care plan 23-Jun-2026

    Summary: We have upheld Mrs X’s complaint because the Council delayed considering her request for direct payments. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

  • St Paul's School for Girls, Edgbaston (26 006 800)

    Statement Closed after initial enquiries School admissions 23-Jun-2026

    Summary: We will not investigate this complaint about the School Education Appeal Panel’s decision to refuse an appeal for a school place for Mr X’s child. This is because there is not enough evidence of fault.

  • Winchester City Council (25 023 318)

    Statement Upheld Disabled facilities grants 23-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of disabled adaptations. We are satisfied with the actions the Council has taken and further investigation by us would not lead to a different outcome.

  • Reading Borough Council (25 023 778)

    Statement Closed after initial enquiries Other 23-Jun-2026

    Summary: We will not investigate this complaint about the Council’s maintenance of public areas. This is because there is not enough evidence of fault and an investigation by us would not achieve a different outcome. There is also not significant enough personal injustice to justify an investigation.

  • Brighton & Hove City Council (25 023 989)

    Statement Closed after initial enquiries Child protection 23-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the contents of a social work assessment and the actions of a social worker. There is no worthwhile outcome achievable by us investigating and Social Work England are better placed to consider Mr X’s concerns about the social worker.

  • London Borough of Barking & Dagenham (25 024 168)

    Statement Closed after initial enquiries Traffic management 23-Jun-2026

    Summary: We will not investigate Mr X’s complaint about pedestrian safety concerns along a public footpath. There is no evidence of Mr X suffering a significant injustice which would warrant our involvement and no worthwhile outcome achievable by our investigation.

  • London Borough of Camden (25 024 265)

    Statement Closed after initial enquiries Allocations 23-Jun-2026

    Summary: We cannot investigate Ms X’s complaint about the accommodation the Council has placed her in. The law does not allow us to investigate matters that are subject to court proceedings.

  • Bournemouth, Christchurch and Poole Council (25 024 837)

    Statement Closed after initial enquiries Other 23-Jun-2026

    Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s decision to list their property on the local heritage list. This is because the complaint is late.

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