Decision search
Your search has 59747 results
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North West Leicestershire District Council (25 029 880)
Statement Closed after initial enquiries Refuse and recycling 16-Aug-2026
Summary: We will not investigate Ms X’s complaint that the Council missed several refuse collections from her property. This is because further investigation would not lead to a different outcome.
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Essex County Council (25 030 699)
Statement Closed after initial enquiries Special educational needs 16-Aug-2026
Summary: We will not investigate Ms X’s complaint about educational provision and placements because it was reasonable for Ms X to use her right to appeal to the First-Tier (Special Educational Needs and Disability) Tribunal.
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Sheffield City Council (25 031 200)
Statement Closed after initial enquiries Charging 16-Aug-2026
Summary: We will not investigate this complaint about the Council deciding a person deprived themselves of capital by creating a trust settlement of their property, assessing their finances as if they still owned the property, and therefore deciding the person should pay for their care in full. Without evidence of fault in the way the Council considered the matter we cannot question the decisions it reached, so any dispute about the resulting decision is properly a matter for a court of law, not the Ombudsman.
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Wirral Metropolitan Borough Council (25 004 692)
Statement Upheld Special educational needs 16-Aug-2026
Summary: Ms X complains the Council failed to provide her daughter, Y, with the provision listed in Section F of her Education, Health and Care Plan and failed to consider its Section 19 duty from July 2024. Ms X also says the Council breached statutory timescales to complete an annual review and its communication has been poor. Ms X says this has caused her and her family distress and Y to miss education. We have found fault in the Councils actions for failing to provide Y with suitable education, delay in completing her annual review and for poor communication. The Council has agreed to pay Ms X a further symbolic payment.
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London Borough of Wandsworth (25 005 281)
Statement Upheld Assessment and care plan 16-Aug-2026
Summary: Mrs D complained about NHS South West London Integrated Care Board’s (the ICB’s) and London Borough of Wandsworth Council’s (the Council’s) response to her son’s, J’s, deteriorating mental health before and after he was detained under the Mental Health Act. We find fault that the ICB did not attempt to arrange a Care and Treatment Review earlier. And we also find fault that the ICB and the Council failed to fully assess J’s needs before deciding which elements of support they were responsible for providing. These faults caused Mrs D stress and frustration and left her with uncertainty about whether J missed out on opportunities to benefit from different support. The ICB and the Council have agreed to actions to address the injustice.
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NHS South West London ICB (25 005 281a)
Statement Upheld Mental health services 16-Aug-2026
Summary: Mrs D complained about NHS South West London Integrated Care Board’s (the ICB’s) and London Borough of Wandsworth Council’s (the Council’s) response to her son’s, J’s, deteriorating mental health before and after he was detained under the Mental Health Act. We find fault that the ICB did not attempt to arrange a Care and Treatment Review earlier. And we also find fault that the ICB and the Council failed to fully assess J’s needs before deciding which elements of support they were responsible for providing. These faults caused Mrs D stress and frustration and left her with uncertainty about whether J missed out on opportunities to benefit from different support. The ICB and the Council have agreed to actions to address the injustice.
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Cheshire West & Chester Council (25 005 971)
Statement Upheld Enforcement 16-Aug-2026
Summary: Based on current evidence there is no fault in the Council’s grant of planning permission for developments close to Mrs X’s property. The Council delayed responding to the complaint and failed to respond to the stage two complaint. That caused Mrs X frustration. An apology is satisfactory remedy.
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Staffordshire County Council (25 010 238)
Statement Upheld Alternative provision 16-Aug-2026
Summary: Mrs X complained the Council incurred delays in arranging alternative educational provision for her daughter when she was unable to attend school. She also complained the Council did not provide sufficient support or adequate alternative educational provision. Mrs X says the Council’s actions negatively impacted her daughter’s educational progress and emotional wellbeing, as well as placing a considerable strain on the family. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy, and to review its alternative education policy and procedure.
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Statement Upheld Homelessness 16-Aug-2026
Summary: There was fault by the Council. It cannot show that it properly considered whether it is reasonable for Ms X to stay in her current property, nor that it told her that she could ask it to review its decision about this. The Council’s actions have caused Ms X uncertainty about whether it owes her a housing duty. The Council should apologise to Ms X, make her a symbolic payment, and review its housing duties towards her.
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London Borough of Brent (25 012 853)
Statement Closed after initial enquiries Antisocial behaviour 16-Aug-2026
Summary: We will not investigate this complaint about anti-social behaviour and property damage caused by a neighbouring property. It is reasonable for Mrs X to seek damages through insurers and the courts. She has not otherwise suffered significant personal injustice, and an investigation is unlikely to lead to a different outcome.