Decision search
Your search has 58551 results
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London Borough of Merton (25 015 186)
Statement Upheld Allocations 23-Jun-2026
Summary: Ms D says the Council made errors with her housing register account. I have found fault because the Council delayed progressing Ms D’s medical assessment. I have not found any additional fault to that already accepted by the Council in its complaint responses to Ms D. The Council has made a service improvement and made a direct offer of housing to Ms D. It has now agreed to pay Ms D redress for avoidable distress.
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Leicestershire County Council (25 015 300)
Statement Upheld Special educational needs 23-Jun-2026
Summary: The Council was at fault for failing to secure the speech and language therapy in Mr X’s child, W’s, Education, Health and Care Plan. This caused Mr X significant frustration and meant W missed out on provision they were entitled to. The Council has since remedied W’s injustice but not Mr X’s, for which it will apologise and make a symbolic payment. The Council will also review why the fault occurred and what it needs to do to prevent similar fault in future.
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West Sussex County Council (25 015 532)
Statement Closed after initial enquiries Other 23-Jun-2026
Summary: We will not investigate Ms X’s complaint about delay and procedural failings during the investigation of her complaint under children’s statutory complaints procedure. An investigation would not lead to a different outcome or achieve anything more.
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Derbyshire County Council (25 015 601)
Statement Not upheld Disabled facilities grants 23-Jun-2026
Summary: I ended this investigation because the responsibility for the issues outlined in Miss X’s complaint is with the District Council. There was no worthwhile outcome achievable by completing an investigation into, and not enough evidence of fault by, the County Council.
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London Borough of Camden (25 015 799)
Statement Closed after initial enquiries Homelessness 23-Jun-2026
Summary: We will not investigate this complaint about the Council’s decision that Mr X did not qualify to join the housing register. This is because the complaint is late.
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Oxford City Council (25 016 596)
Statement Closed after initial enquiries Allocations 23-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application. The Council backdated its decision to the date of the application, which has remedied the injustice caused by its delay. Further investigation would not lead to a different outcome.
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Portsmouth City Council (25 016 898)
Statement Upheld Homelessness 23-Jun-2026
Summary: We will not investigate this complaint about Mr X’s temporary accommodation. This is because we are satisfied with the action already taken by the Council.
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Leeds City Council (25 017 037)
Statement Closed after initial enquiries Trees 23-Jun-2026
Summary: We will not investigate this complaint about the Council’s refusal to remove a tree from the verge outside Mrs Y’s home. There is not enough evidence of fault to warrant an investigation. We cannot decide if the Council is liable for damage to Mrs Y’s property. This is a matter for the Council’s insurer or the courts.
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Statement Upheld Planning applications 23-Jun-2026
Summary: Mr X complained about the Council’s handling of both a planning application for development near his home and his complaint about the matter. We found the Council failed to properly consider the impact of the development on Mr X’s home and avoidably delayed dealing with his complaint. The Council agreed to make a symbolic payment to Mr X in recognition of his avoidable distress, time and trouble caused by fault in both its planning decision making and complaint handling.
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Mid Sussex District Council (25 017 792)
Statement Closed after initial enquiries Antisocial behaviour 23-Jun-2026
Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance because there is insufficient fault which would warrant an investigation.