Decision search
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Wirral Metropolitan Borough Council (24 021 866)
Statement Upheld Special educational needs 25-Aug-2025
Summary: Miss X complained the Council did not provide her child with a suitable education for three years. She says this caused her child to miss out on education and impacted their wellbeing. We find the Council at fault which caused injustice. We are satisfied the remedy offered by the Council remedies the injustice caused.
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Birmingham City Council (24 022 402)
Statement Not upheld Other 25-Aug-2025
Summary: Mr X complained the Council failed to properly assess his child’s home education. We cannot investigate this complaint. This is because Mr X is now engaged in court proceedings with the Council. We cannot investigate matters that are before a court.
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City of Wolverhampton Council (24 023 395)
Statement Upheld Licensing 25-Aug-2025
Summary: Mr X complained the Council delayed processing his application to renew his private hire taxi vehicle licence causing him to miss out potential earnings. The Council was at fault for a minor delay in approving Mr X’s application. The Council agreed apologise to Mr X to acknowledge the distress and frustration this caused.
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Birmingham City Council (25 000 743)
Statement Closed after initial enquiries Antisocial behaviour 25-Aug-2025
Summary: We cannot investigate this complaint about the Council’s response to antisocial behaviour complaints. We have no remit to consider the Council’s actions in connection with its management of its social housing. Of the remaining element, further investigation would not lead to a different outcome.
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London Borough of Hammersmith & Fulham (25 001 309)
Statement Closed after initial enquiries Private housing 25-Aug-2025
Summary: We will not investigate this complaint about the enforcement of housing conditions in a privately rented property and inadequate support during an eviction. This is because the complaint is late.
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Leicester City Council (25 001 533)
Statement Closed after initial enquiries Safeguarding 25-Aug-2025
Summary: We will not investigate this complaint about the outcome of safeguarding enquiries. Further investigation would not lead to a different outcome.
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Walsall Metropolitan Borough Council (25 002 339)
Statement Closed after initial enquiries Assessment and care plan 25-Aug-2025
Summary: We will not investigate this complaint about the Council’s contribution to an assessment for Continuing Healthcare funding. This is because further investigation would not lead to a different outcome.
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Bupa Care Homes (CFC Homes) Limited (25 002 354)
Statement Closed after initial enquiries Residential care 25-Aug-2025
Summary: We will not investigate this complaint about the Care Provider’s failure to properly respond to an incident involving Mr X and another resident. This is because an investigation would be unlikely to lead to a worthwhile outcome.
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Manchester City Council (25 002 497)
Statement Closed after initial enquiries Homelessness 25-Aug-2025
Summary: We will not investigate this complaint about the Council’s review of suitability of temporary accommodation. It was reasonable for Miss X to challenge the review by way of an appeal to the County Court.
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Royal Borough of Kensington & Chelsea (25 002 639)
Statement Closed after initial enquiries Safeguarding 25-Aug-2025
Summary: We will not investigate this complaint about the Council’s responses to Mrs X’s complaints about care failings at her former place of work. This is because it is unlikely we could achieve anything worthwhile and there are more suitable agencies better addressed to deal with her complaints.