Case Ref: 21 000 800 Category: Children's care services Sub Category: Fostering

• The Council will also review all feedback given to foster applicants who attended virtual courses set up in response to the Covid-19 pandemic. The purpose of the review will be to ascertain whether other applicants have been affected by the same fault identified. The Council will identify any other cases which were not referred to panel. If the decision was flawed, it will conduct a fresh review of the decision made and notify the applicant of this accordingly.

Case Ref: 21 000 430 Category: Environment and regulation Sub Category: Drainage

• The Council should consider how it keeps service users, who experience ongoing flooding issues, informed about the progress of its works to resolve Highway drainage concerns.

Case Ref: 20 012 990 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to remind officers of the need to record significant contacts with people, for example when advice or instructions are give.

Case Ref: 20 012 324 Category: Education Sub Category: COVID-19

• The Council will write to all other customers where it decided not to pursue outstanding Travel Saver debts to confirm the Council’s decision. The Council can make it clear the decision was based on the exceptional circumstances caused by the COVID-19 pandemic and only applies to the previous academic year.

Case Ref: 20 011 177 Category: Adult care services Sub Category: Charging

• Council has reminded staff of the need to offer a copy of the care and support plan

Case Ref: 20 010 067 Category: Education Sub Category: School transport

• Amend Personal Transport Budget (PTB) Policy to make clear the voluntary and discretionary nature of the scheme and parents accepting this are aware it may not cover all their transport costs - highlight this disclaimer to all current users of the PTB scheme
• ensure where council arranged transport is not viable that mileage payments will cover all four legs of the journey to and from school

Case Ref: 20 009 774 Category: Children's care services Sub Category: Looked after children

• • Using this case as an example, ensure staff dealing with complaints are aware of the circumstances when the statutory complaints process should be used for children’s social care services complaints.

Case Ref: 20 008 943 Category: Education Sub Category: Special educational needs

• The Council will remind its staff they are able to seek new assessments if they feel it is necessary to write a child's Education, Health and Care plan.
• The Council will remind its staff they must send consultations to schools without delay.
• The Council will remind its staff that when they become aware a chlid may not be receiving a suitable education due to ill health, they should promptly consider if the Council should put alternative provision in place.

Case Ref: 20 008 289 Category: Adult care services Sub Category: Charging

• The Council has agreed to ensure people are advised of the cost of care as soon as possible and complete financial assessments before a person receives care where possible
• The Council has agreed to provide training and/or refresher training to ensure staff are aware of the need to offer reasonable adjustments and how to do this

Case Ref: 20 006 985 Category: Adult care services Sub Category: Assessment and care plan

• The Council was at fault for failing to discuss a suicide note and meet its own deadlines for interviewing the person needing help. The Council has agreed to share our decision with staff to remind them of the need to cover all aspects of need to encourage vulnerable people to use their services.