Case Ref: 21 005 008 Category: Adult care services Sub Category: Transport

• The Council has agreed to issue written reminders to relevant officers to ensure they provide enough detail for applicants to understand why their Blue Badge application was unsuccessful.

Case Ref: 21 004 641 Category: Education Sub Category: Special educational needs

• The Council will ensure staff in the Tribunal and Special Educational Needs' teams are instructed to ensure statutory timescales for completing Education, Health and Care Plans are adhered to even when a case is under appeal to the tribunal.

Case Ref: 21 004 335 Category: Education Sub Category: Special educational needs

• The Council will review its handlingof holding annual reviews within the time frames set out in the statutory code. TheCouncil will also conduct a review of the complainant's case and identify serviceimprovements to be implemented for the benefit of service users in the future.

Case Ref: 21 003 813 Category: Children's care services Sub Category: Child protection

• The Council will remind social workers in children’s social care to keep written records of all meetings and phone calls.

Case Ref: 21 002 970 Category: Education Sub Category: Special educational needs

• Share this decision with staff to remind them of the need consider alternative provision when a child reaches compulsory school age.

Case Ref: 21 002 769 Category: Education Sub Category: Special educational needs

• The Council agreed to remind its staff they should issue final EHC plans as soon as possible and within the statutory timeframes and that they must send consultations to schools without delay.

Case Ref: 21 002 352 Category: Education Sub Category: COVID-19

• The Council will remind clerks their decision letters should be an accurate reflection of the discussion which took place during the appeal hearing.

Case Ref: 21 001 220 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to review the training it provides to social workers about direct payments to ensure they understand the Council's procedures and know how to properly make requests for direct payments.

Case Ref: 21 001 093 Category: Adult care services Sub Category: COVID-19

• The Council will ensure the Care Provider’s policies and procedures with regard to COVID-19 testing and visiting are updated according to current government guidance.
• The Council will ensure the Care Provider reminds staff in the Care Home of the importance of maintaining accurate and complete records of liaison with health professionals.

Case Ref: 21 000 832 Category: Children's care services Sub Category: Child protection

• •Provide me with evidence it has learnt lessons from Ms D’s complaint and it will now, where appropriate, follow up verbal consent with written consent when undertaking an assessment. •Using this case an example, issue written reminders to its social workers to ensure they complete accurate and evidence-based assessments.