Case Ref: 22 011 633 Category: Education Sub Category: Special educational needs

• The Council has agreed to ensure the draft alternative provision policy is approved and implemented.
• The Council has agreed as part of that process, to ensure training is provided to staff on the new policy with particular emphasis on the correct application of the section 19 duty.

Case Ref: 22 011 323 Category: Education Sub Category: Special educational needs

• Consider what changes it can make to its communication process as outlined in its final complaint response and report back to the Ombudsman to what specific measures it will put in place.

Case Ref: 22 010 884 Category: Adult care services Sub Category: Charging

• Remind staff of the Council’s responsibility to consider each complaint individually and not provide standard responses.
• Provide evidence the Council has delivered the training on financial and Disability Related Expenditure assessments.

Case Ref: 22 010 831 Category: Education Sub Category: Special educational needs

• Issue written reminders to relevant staff to ensure they are aware of the Councils duties to:secure the specified special educational provision in an EHC plan for the child or young person.

Case Ref: 22 010 159 Category: Education Sub Category: Special educational needs

• The Council should develop an action plan to indicate how it intends to address ongoing delays and issues with EHCP annual reviews. This report should be taken to the relevant committee for democratic oversight and scrutiny.

Case Ref: 22 009 904 Category: Education Sub Category: Special educational needs

• To address the procedural faults identified the Council will tell us what specific action it will take to improve SEN services to parents and children.

Case Ref: 22 009 049 Category: Education Sub Category: Special educational needs

• The Council will confirm with the NHS whether it is able to put in place speech and language therapy for Mrs C’s son within the next term. If it cannot the Council should prioritise seeking an alternative provider for speech and language therapy.

Case Ref: 22 008 898 Category: Education Sub Category: Special educational needs

• Issue written reminders to relevant staff to ensure they are aware of guidance which states:Where a Council is considering ceasing to maintain a child or young person's EHC plan it must inform the child or young person’s parent that it is considering this.Councils must notify the child’s parent of its decision to maintain, amend or discontinue an EHC plan within four weeks of a review meeting.

Case Ref: 22 008 017 Category: Education Sub Category: Special educational needs

• The Council will provide the Ombudsman with a copy of the latest quarterly report monitoring improvements to its Educational Psychology service.

Case Ref: 22 001 399 Category: Children's care services Sub Category: Friends and family carers

• The Council will remind officers responsible for making case notes that these should be finalised as soon as reasonably possible after the event. This will help to avoid any confusion and minimise the potential for errors.
• This Council will consider providing those caring for children under private family arrangements with an information leaflet. This will help to explain how the arrangement works and the implications it may have for the care givers.