Case Ref: 19 008 309 Category: Adult care services Sub Category: Charging

• The Council has agreed to review its procedures to ensure that it complies with its duty to provide appropriate and timely information on care home charging, including when it provides information in writing.
• The Council has agreed to ensure that officers are reminded of the Council's duties under the Care Act to provide appropriate and timely information on care home charging.
• The Council has agreed to ensure that its publication for self-funding residents contains sufficient information to make them aware of the 12-week property disregard and any time constraints.

Case Ref: 19 007 211 Category: Adult care services Sub Category: Safeguarding

• The Council will send a memo to those responsible for setting up safeguarding meetings following the death of a service user to remind them of the need to ensure all relevant family members are invited or given an opportunity to select a representative from the family to attend.

Case Ref: 19 006 286 Category: Adult care services Sub Category: Assessment and care plan

• The Council will • Remind the relevant staff of the importance of providing a detailed care plan and a personal budget which gives an explanation of how the budget was calculated. • As part of its review of how it invoices clients, it will ensure that its invoices are transparent so that it is clear what the amount relates to. It will also ensure appropriate auditing to ensure that the agencies are providing the care that is set out in the care plan and the invoices.

Case Ref: 18 019 591 Category: Education Sub Category: Alternative provision

• The Council has already: reminded schools to ensure they inform the Council when a pupil is not attending school; reminded schools to ensure the annual review process meets the necessary timescales.