Case Ref: 21 009 688 Category: Education Sub Category: Special educational needs

• The Council has already completed work to amend and simplify the procedure for children with Education, Health and Care plans who move to its area.The Council has agreed to provide evidence to the Ombudsman that the simplified procedure has been communicated to all relevant council officers to ensure they are aware of the Council's responsibilities and the statutory timescales that apply when children with Education, Health and Care plans move into its area.

Case Ref: 21 009 229 Category: Education Sub Category: Special educational needs

• The Council will issue written reminders to relevant staff to ensure they adhere to the timescales set out in the complaints procedure.
• The Council will issue written reminders to relevant staff to ensure they adhere to the timescales set out in legislation after the annual review of an EHC plan.

Case Ref: 21 008 621 Category: Education Sub Category: Special educational needs

• • Remind officers of the council’s duties under S19 of the Education Act 1996 to provide alternative provision for children who cannot attend school due to illness, exclusion or other reasons.
• • Remind officers of the timescales and duties to notify parents of decisions to reassess and decisions following reviews- maintain, amend or cease.
• • Remind relevant staff of the importance of attempting to resolve complaints at the earliest opportunity. This case should be used an example.

Case Ref: 21 004 350 Category: Education Sub Category: Special educational needs

• At a senior level, the Council will undertake a detailed review of this case. The review exercise will focus on why Child Y was not provided with suitable alternative education when it became clear a school place could not easily be found. It should also look at why any potential barriers to doing so were not addressed at an early stage. Moreover, the Council will review why a referral was not made to the relevant departments. The purpose of the review is to adopt measures to inform service improvements for each area of fault identified in this statement. The Council will provide evidence of the review and adopted measures to the Ombudsman.
• Review how the Council ensures remedies agreed in response to complaints are carried out.

Case Ref: 20 007 857 Category: Adult care services Sub Category: Assessment and care plan

• remind staff about the importance of completing reviews and support plans in line with CSSG.

Case Ref: 21 012 499 Category: Education Sub Category: Special educational needs

• The Council will identify the reasons for its delay in completing an annual review of a child's Education Health and Care Plan, take action to prevent recurrence and update the Ombudsman on the actions taken.

Case Ref: 21 010 429 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff of its duty to deliver special educational provisions which are included in Section F of children's and young people's Education and Health Care Plans.
• The Council will review its processes with Health and Special Educational Needs Inclusion Fund to ensure the funding arrangements do not impact on the Education and Health Care Plans timescales and delivery of special educational provisions.

Case Ref: 21 006 802 Category: Education Sub Category: Special educational needs

• The Council will undertake a detailed review of the case to understand why this child was not provided with full-time education between September 2020 to September 2021. It should also review its practices with respect to conducting annual reviews in accordance with the provisions of the Code. The purpose of the review is to inform a number of measures to adopt to inform service improvements for the future. The Council will provide evidence of the review to the Ombudsman by the date set out above.

Case Ref: 21 006 721 Category: Adult care services Sub Category: Residential care

• Within one month of my decision the Council should send a reminder to officers dealing with safeguarding investigations to ensure that when reaching a conclusion on a referral the decision covers all aspects of the original referral.

Case Ref: 21 005 950 Category: Adult care services Sub Category: Charging

• review the charging policy to account for situations such as Ms D’s;
• advise and if necessary, provide staff training about any changes to the charging policy.