Case Ref: 19 016 053 Category: Education Sub Category: Special educational needs

• The Council should remind officers that where a school is unwilling or unable to implement provision for a child as specified in their education health and care plan, the Council must ensure this is addressed promptly.

Case Ref: 20 007 424 Category: Adult care services Sub Category: Transport

• The Council has agreed to ensure letters refusing Blue Badge applications contain enough detail for the applicant to understand why their application was unsuccessful.
• The Council has agreed to remind relevant staff of the need to consider time and pain as well as distance when assessing a Blue Badge applicant’s ability to walk.
• The Council has agreed to remind relevant staff that records of Blue Badge decisions must contain sufficient detail to demonstrate that the relevant Department for Transport guidance and criteria were considered.
• The Council has agreed to remind staff that the relevant test for a Blue Badge is whether a disability is “enduring and substantial” not “permanent and substantial” and amend any templates and internal guidance accordingly.

Case Ref: 20 005 821 Category: Children's care services Sub Category: Disabled children

• The Council agreed to review its complaints procedure to ensure it complies with statutory guidance regarding who is eligible to have their complaint considered under the statutory children's complaints procedure.

Case Ref: 20 005 238 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to share the Final Decision with staff to reflect the importance of reviewing care and support plans.
• The Council have agreed to complete an action plan and clear timetable within one month of the FD detailing how a review into similar faults or injustice have occurred will be undertaken and resourced
• The Council has agreed to undertake a review into similar faults and injustice and update the Ombudsman of its progress every three months until completion.

Case Ref: 20 004 429 Category: Adult care services Sub Category: Transport

• It has also agreed to issue a reminder to officers that decision letters must provide enough detail for applicants to understand why they were not awarded a blue badge andchange the wording used in its standard letters to better inform applicants of the reasons for refusal.

Case Ref: 20 004 241 Category: Children's care services Sub Category: Other

• The Council agreed to remind relevant staff of the importanceof record keeping to evidence consideration of non-binding recommendations made by SENDIST.

Case Ref: 19 017 019 Category: Children's care services Sub Category: Child protection

• For the Council to ensure meeting notes are issued within statutory timescales. It will send me a copy of its procedures.
• For the Council to ensure it will progress complaints appropriately. It says it has started an awareness campaign and reviewed its documentation and it is asked to share these with me.