Case Ref: 20 005 821 Category: Children's care services Sub Category: Disabled children

• The Council agreed to review its complaints procedure to ensure it complies with statutory guidance regarding who is eligible to have their complaint considered under the statutory children's complaints procedure.

Case Ref: 20 005 238 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to share the Final Decision with staff to reflect the importance of reviewing care and support plans.
• The Council have agreed to complete an action plan and clear timetable within one month of the FD detailing how a review into similar faults or injustice have occurred will be undertaken and resourced
• The Council has agreed to undertake a review into similar faults and injustice and update the Ombudsman of its progress every three months until completion.

Case Ref: 20 004 429 Category: Adult care services Sub Category: Transport

• It has also agreed to issue a reminder to officers that decision letters must provide enough detail for applicants to understand why they were not awarded a blue badge andchange the wording used in its standard letters to better inform applicants of the reasons for refusal.

Case Ref: 20 004 241 Category: Children's care services Sub Category: Other

• The Council agreed to remind relevant staff of the importanceof record keeping to evidence consideration of non-binding recommendations made by SENDIST.

Case Ref: 19 018 937 Category: Education Sub Category: School transport

• The Council will amend its standard letters to ensure it refers a person to the appeals process for home to school transport, should they remain unhappy with the review outcome.
• The Council will amend its home to school transport guidance to inform parents they can contact the Council to find their nearest school and warn the mapping system updates annually which could change the nearest school from year to year.

Case Ref: 19 017 019 Category: Children's care services Sub Category: Child protection

• For the Council to ensure meeting notes are issued within statutory timescales. It will send me a copy of its procedures.
• For the Council to ensure it will progress complaints appropriately. It says it has started an awareness campaign and reviewed its documentation and it is asked to share these with me.

Case Ref: 19 015 260 Category: Education Sub Category: Special educational needs

• The Council did not recognise its responsibilities to ensure a child out of school received suitable education and SEN provision. It has now agreed to provide training to all staff working in children’s education on the Council’s statutory responsibilities.
• The Council was unable to arrange alternative provision for a child with complex needs. It has now agreed to source additional providers of alternative provision to ensure it can provide education to children with complex needs should the need arise.

Case Ref: 19 011 815 Category: Children's care services Sub Category: Child protection

• The Council has agreed to arrange the delivery of refresher training to its adult social care staff on how, and when, to make child safeguarding referrals.
• The Council has agreed to decide whether amendments should be made to its local Safeguarding Children Partnership’s procedures, and, if so, to make representations to the Partnership.
• The Council has agreed to work with the other council which was the subject of this complaint, and to jointly agree an approach which can be used in future cases when a child lives in one area but, potentially, is at risk of harm in another. The Council has agreed that this approach will set out how it will deal with such referrals in future, will be the approach it takes to all cross-border child protection cases (with any other council), and will be shared with all staff who deal with children’s safeguarding referrals.
• The Council has agreed to deliver refresher training on cross-border child protection to its staff members who deal with children’s safeguarding referrals.