Service Improvements for Kent County Council


There are 181 results

  • Case Ref: 23 005 403 Category: Adult care services Sub Category: Assessment and care plan

    • The Council has agreed to review its assessment and funding procedures to ensure there are clear timescales for funding decisions to be made and communicated to service-users and their families.

  • Case Ref: 23 005 353 Category: Children's care services Sub Category: Child protection

    • The Council will by training or other means, ensure the relevant officers are aware that all issues raised in a complaint are appropriately addressed and remind relevant officers of the importance of providing clear communication and responding in a timely manner.

  • Case Ref: 23 003 403 Category: Education Sub Category: School admissions

    • The Council will remind all clerking staff of the importance of accurately recording how the panels have reached their decisions.

  • Case Ref: 23 003 106 Category: Education Sub Category: School admissions

    • The Council will remind clerks of the need to record robust and clear reasons for the panel’s decision at both stages of the school admission appeals process.

  • Case Ref: 23 001 905 Category: Education Sub Category: School transport

    • The Council will issue guidance to staff explaining that applicants should be advised of the options available for obtaining and submitting medical evidence in support of their PTB appeal

  • Case Ref: 22 018 130 Category: Education Sub Category: Special educational needs

    • The Council agreed that it would try to arrange a meeting with health service commissioning bodies to discuss how it can improve current arrangements and publicity materials to support parents / carers who may want to request a personal budget to meet both education and health needs identified in an Education, Health and Care Plan. The Council agreed to also write to us to tell us the outcome of any meeting and actions agreed.

  • Case Ref: 22 017 780 Category: Education Sub Category: Special educational needs

    • The Council should develop an action plan to show how it intends to address the ongoing lack of Occupational Therapy availability in its area. This should be reported to the relevant committee for democratic scrutiny and an update should be provided to the Ombudsman to set out the actions agreed to improve this area of provision.

  • Case Ref: 22 017 713 Category: Education Sub Category: Alternative provision

    • The Council will remind officers in education of the Council's duties to provide alternative provision when a child of statutory school age is out of school. The Council should consider sharing a copy of our focus report 'Out of school…. Out of sight?' and our final decision with the reminder.
    • The Council will remind officers dealing with EHCPs of the need to follow the code of practice when receiving annual review paperwork from schools.
    • The Council will draw up a plan, to be shared with the Ombudsman, to show how it will deal with similar cases in future to ensure drift does not occur when a child is out of school. This should set out a clear pathway for taking timely action to decide whether to either take enforcement action for non-attendance, plan for re-integration into school, seek an alternative placement, or offer alternative provision for medical or other reasons;
    • The Council will ensure it has procedures in place for checking it takes the necessary action following review meetings to issue amendment notices and draft and final EHCPs.

  • Case Ref: 22 017 446 Category: Adult care services Sub Category: Assessment and care plan

    • The Council has agreed to provide the Ombudsman with evidence it has shared with the principal social worker the need to review practice in the operational teams to encourage early carer referrals.
    • The Council has agreed to provide the Ombudsman with evidence it has developed a step by step overview of the Deprivation of Liberty Safeguards process to be shared with families, carers and relatives of those subject to assessment.
    • The Council has agreed to provide the Ombudsman with evidence it has reminded senior managers to have conversations with families and carers who have concerns where matters are escalated to them.

  • Case Ref: 22 016 843 Category: Education Sub Category: Special educational needs

    • Produce an action plan to demonstrate how the council will meet statutory timescales for EHCP annual reviews.

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