Case Ref: 19 012 405 Category: Adult care services Sub Category: Charging

• The Council will remind staff to ensure decisions about disability related expenditure are adequately explained to service users, including why any items have not been considered as disability related expenditure.

Case Ref: 19 012 336 Category: Education Sub Category: Special educational needs

• The Council delayed completing a review of Ms Y's Education, Health and Care Plan and failed to provide suitable SEN and educational provision for a lengthy period. The Council has agreed to take action as necessary to prevent recurrence of the faults identified and it will inform the Ombudsman of the actions taken.

Case Ref: 19 010 726 Category: Adult care services Sub Category: Residential care

• The Council has agreed to include the shortcomings identified in the care, in an action plan it has set up to improve the standards at the care home.

Case Ref: 19 009 922 Category: Adult care services Sub Category: Charging

• The Council will review: its processes for providing information to citizens about adult social care, including financial information, to check wither the processes comply with the Care Act 2014 and associated guidance; the standard information it gives to the public about adult social care, including financial information, to check whether the content complies with the Care Act 2014 and associated guidance; current care plan forms and how it shares these, to ensure the content of the forms and the way they are shared complies with the Care Act 2014 and associated guidance; whether relevant staff have enough training in the Mental Capacity Act, Deprivation of Liberty Safeguards and the statutory adult social care complaints procedure; and whether its current financial assessment and charging policy and guidance comply with relevant law and guidance, including any guidance on discretion.
• Where the reviews identify problems, the Council will produce an action plan to rectify them by 30 June 2021 and inform relevant staff and stakeholders of any changes.

Case Ref: 19 009 554 Category: Education Sub Category: School transport

• The Council has agreed to remind officers that, where a complainant raises concerns about the suitability of transport offered and these cannot be resolved informally, they should make the complainant aware of their right to appeal the suitability of the transport offered.

Case Ref: 19 008 757 Category: Adult care services Sub Category: Domiciliary care

• The Council has agreed to contact the Care Provider, Sesnha Care, to advise that where the Council has commissioned a care package, the Care Provider should alert the Council to any problems with a care package.

Case Ref: 19 008 746 Category: Adult care services Sub Category: Direct payments

• The Council has agreed to arrange training for staff around the Council’s approach to meeting needs to ensure staff approach this consistently.

Case Ref: 19 008 511 Category: Adult care services Sub Category: Assessment and care plan

• Review procedure to ensure access to information requests are not impeded by escalation of a complaint to the Ombudsman.

Case Ref: 19 007 881 Category: Education Sub Category: School transport

• The Council has agreed to officer training to ensure that there is a clear understanding among officers of its school transport policy in relation to the nearest available school. .