Case Ref: 20 002 897 Category: Children's care services Sub Category: Friends and family carers

• The Council will confirm what provision the Light-Touch Service offers and if there are any gaps in provision, how these will be met.

Case Ref: 20 002 815 Category: Education Sub Category: School transport

• The Council will review the sections of its School Transport Policy on fuel allowances. It should make it clear that where a child is eligible for free transport, parents can only be expected to provide the transport themselves where they agree to the arrangement and it does not involve additional costs.

Case Ref: 20 002 075 Category: Children's care services Sub Category: Other

• The Council will remind relevant staff of the need to ensure contemporaneous case recording of their decision making and any information sharing.
• The Council will remind staff of timeframes for placement planning documentation and the need to include essential information relevant to the foster care placement in these.
• The Council will ensure relevant staff are aware of their responsibility to consider complaints under the statutory complaint’s procedure.

Case Ref: 20 001 987 Category: Education Sub Category: School transport

• The Council agreed to review the information it provides to applicants and appellants for home to school transport and consider providing the following: a) Where the decision refusing transport is based on the child not attending the nearest suitable school, the decision letter should say which the nearest school is. b) Where the home to school distance is an issue in dispute in an appeal it should provide appellants with details and maps of the routes in question, as well as the overall distance measurements, as a matter of course.

Case Ref: 20 001 298 Category: Education Sub Category: School transport

• The Council will consider providing information about the routes it has measured to parents appealing against refusal of help with home to school transport as a matter of course when home to school distance is an issue in the appeal. It should provide this information unless there is good reason not to.