Case Ref: 18 019 870 Category: Adult care services Sub Category: Charging

• Provide evidence it has given advice to the hospital that not everyone is entitled to six weeks free enablement care following discharge and this is only something the Council can decide after an assessment of needs.

Case Ref: 18 018 156 Category: Adult care services Sub Category: Assessment and care plan

• Review processes so that requests for evidence are monitored and progressed in a timely manner.
• Review processes to ensure clear accountability and ownership between the finance team and allocated social care worker for requesting and receiving evidence about DRE.

Case Ref: 18 018 016 Category: Adult care services Sub Category: Charging

• The Council will review the way it monitors its contracts with the care agencies it uses to provide social care on its behalf, and amend its procedures to ensure that people receiving social care from those agencies do not experience invoicing delays.

Case Ref: 18 015 232 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to ensure assessments are promptly written up and copies provided to the person concerned, or their representative.

Case Ref: 18 014 295 Category: Children's care services Sub Category: Child protection

• The Council will remind its staff of the importance of providing full and proper responses to complaints
• The Council will remind its staff of the importance of providing families with the paperwork related to child protection conferences within the timescales set out in its policy.

Case Ref: 18 013 205 Category: Children's care services Sub Category: Looked after children

• The Council has agreed to remind officers of their duties under The Children Act 1989 Representations Procedure (England) Regulations 2006 to investigate complaints from parents.

Case Ref: 18 009 555 Category: Adult care services Sub Category: Assessment and care plan

• consider any training needs of officers in relation to DRE, and ensure assessments are dealt with in accordance with the guidelines
• ensure citizens are advised of the Councils formal complaints proceadure, and the Ombudsman’s service.

Case Ref: 17 019 893 Category: Children's care services Sub Category: Disabled children

• The Council will explain what action it will take to ensure similar delays do not occur in the EHC plan process for other children and young people. It will also explain what action it will take to ensure relevant reports and assessments are obtained and circulated in accordance with the timescales set out in the Special Educational Needs and Disability Code of Practice.
• The Council will explain what action it will take to ensure there is a robust procedure in place for reallocating cases to another social worker in the event of an officer leaving the Council.
• The Council will explain what action it will take to ensure there is a robust procedure in place for arranging transport for eligible service users.
• The Council will explain what action it will take to ensure carer's assessments are undertaken in a timely manner and in accordance with the Care and Support Statutory Guidance.
• The Council will explain what action it will take to ensure mental capacity assessments are undertaken in a timely manner and in accordance with the Mental Capacity Act Code of practice when there are doubts about an adult's capacity to make a specific decision.