Decision search
Your search has 53192 results
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Dudley Metropolitan Borough Council (24 022 184)
Statement Upheld Other 30-Jul-2025
Summary: Mrs X complained the Council unreasonably declined to carry out an assessment of her child’s needs under section 17 of the Children Act 1989. She says the Council’s actions caused her avoidable distress and have potentially denied her child access to services to which they may be entitled. We found fault by the Council. The Council has agreed to apologise to Mrs X and consider her complaint further via the children’s statutory complaints process.
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Birmingham City Council (24 022 415)
Statement Closed after initial enquiries Safeguarding 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s safeguarding investigation and the actions of a day centre. There is insufficient evidence of fault that would justify us investigating the complaint further.
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Gloucestershire County Council (24 022 535)
Statement Upheld Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint that the Council delayed carrying out an Education, Health and Care needs assessment. The Council has accepted there were delays connected with a shortage of educational psychologists. It has now agreed to suitable remedies.
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London Borough of Bexley (24 022 941)
Statement Closed after initial enquiries Commercial and contracts 30-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s support for tenants living in her property because there is no worthwhile outcome achievable. Further, it is reasonable for Ms X to take court action in relation to any rent arrears or to obtain vacant possession.
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London Borough of Wandsworth (24 023 500)
Statement Closed after initial enquiries Disabled facilities grants 30-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of the adaptations she needs to meet her medical needs. This is because there is insufficient evidence of fault to justify our involvement.
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Maidstone Borough Council (25 000 603)
Statement Upheld Other 30-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council discriminating against him due to his disability when he tried to appeal a penalty charge notice by failing to make reasonable adjustments. This is because an investigation would not lead to any further worthwhile outcomes as the Council has already provided an appropriate remedy for the fault accepted.
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London Borough of Bromley (25 000 626)
Statement Closed after initial enquiries Other 30-Jul-2025
Summary: We will not investigate this complaint about data protection matters, an occupational therapy assessment and a meeting between services. The Information Commissioner is best placed to consider complaints about data protection. There is not a good reason for the delay in other matters being brought to the Ombudsman.
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London Borough of Lambeth (25 001 777)
Statement Closed after initial enquiries Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint about how the Council allocated funding agreed in an Education, Health and Care (EHC) plan. This complaint is late and there is no good reason to exercise discretion.
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Hertfordshire County Council (25 001 977)
Statement Closed after initial enquiries Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to provide the provision outlined in an Education Health and Care Plan. This is because the Council has ensured the provision was in place and there is insufficient injustice to warrant our investigation.
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Essex County Council (25 002 046)
Statement Upheld Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.