Decision search
Your search has 53192 results
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Royal Borough of Greenwich (24 003 320)
Statement Closed after initial enquiries Noise 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance from a neighbouring nursery business. There is insufficient evidence of fault which would warrant an investigation.
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Kingston Upon Hull City Council (24 003 617)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Mrs X complained that the Council and Integrated Care Board did not deliver the provisions of her daughter, Y’s Education and Health and Care Plan. This led to frustration and distress for Mrs X. We found fault with both the Council and Integrated Care Board leading to the distress Mrs X has suffered. The Council and Integrated Care Board agreed to take actions to remedy this situation for Mrs X.
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NHS Humber and North Yorkshire Integrated Care Board (ICB) (24 003 617a)
Statement Upheld Education, health and care plans 30-Jul-2025
Summary: Mrs X complained that the Council and Integrated Care Board did not deliver the provisions of her daughter, Y’s Education and Health and Care Plan. This led to frustration and distress for Mrs X. We found fault with both the Council and Integrated Care Board leading to the distress Mrs X has suffered. The Council and Integrated Care Board agreed to take actions to remedy this situation for Mrs X.
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Guildford Borough Council (24 003 700)
Statement Not upheld Enforcement 30-Jul-2025
Summary: Mr X complained about the way the Council handled planning matters relating to neighbouring properties on his street. We have not found the Council at fault.
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Devon County Council (24 008 172)
Statement Upheld Charging 30-Jul-2025
Summary: Mrs A complained that the Council failed to provide proper care for her father Mr X in his home. She says carers commissioned by the Council did not meet his needs or adhere to the care plan and as a result he lived in squalid conditions. The evidence shows there was regular contact with Mr X by the Council but until the last hospital admission, when he was assessed as lacking capacity to decide about his care, he was assessed to be able to make his own decisions about the small amount of care he would accept. However, the were delays in making contact with Mrs A which the Council agrees to remedy.
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London Borough of Haringey (24 009 865)
Statement Upheld Other 30-Jul-2025
Summary: Mrs X complained about the Council’s actions when she reported a bed bug infestation to it. We found fault because the Council failed to act in a decisive and timely manner throughout the process. It also failed to adequately communicate with her in both its general communication and its complaint responses. This caused Mrs X significant avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise, make a payment to Mrs X and share guidance with relevant officers.
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London Borough of Islington (24 015 794)
Statement Upheld Allocations 30-Jul-2025
Summary: Mr X complained about the Council’s handling of his housing register application. We found fault by the Council because it took too long to process his housing application and did not explain why it deactivated his application. The Council agreed to apologise to Mr X for the uncertainty caused to him by the delay. We did not find fault in any other part of its handling of Mr X’s housing register application.
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North Yorkshire Council (24 016 098)
Statement Upheld Special educational needs 30-Jul-2025
Summary: The Council was at fault as it failed to arrange any educational provision for Ms X’s child Y, who is a young adult, from September 2024 to January 2025, and it poorly communicated and handled her complaint. The Council apologised and offered to make a payment of £1600 to recognise the injustice caused from the loss of education and its poor communication and complaint handling. It also proposed to carry out service improvements to prevent recurrence of the faults. The Council’s proposed actions are an appropriate remedy for the injustice caused by the faults identified.
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Eastbourne Borough Council (24 016 135)
Statement Upheld Other 30-Jul-2025
Summary: We have upheld this complaint about the Council failing to properly review restrictions placed on Mr X. The Council has agreed to a proportionate remedy for the injustice this caused.
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Statement Not upheld Residential care 30-Jul-2025
Summary: Miss X complained about aspects of care provided to her relative Mr Y in a residential care home which she said caused Mr Y physical and psychological harm. We have ended this investigation because further investigation would not achieve anything more.