Decision search
Your search has 53192 results
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London Borough of Wandsworth (24 016 572)
Statement Upheld School transport 30-Jul-2025
Summary: Mr X complained the Council wrongly decided it would not provide support with post-16 school transport costs for his child D, who is disabled and has an Education, Health, and Care Plan. There was fault by the Council which caused avoidable distress and confusion for Mr X and meant it did not properly consider his appeal about this issue. The Council agreed to reconsider Mr X’s appeal, apologise, and pay a financial remedy. It will also ensure its published policy accurately describes its appeal process, review its record keeping procedures for appeals, and provide training to staff about the faults we identified.
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North Yorkshire Council (24 017 115)
Statement Upheld Special educational needs 30-Jul-2025
Summary: The Council delayed issuing an amended Education, Health and Care Plan for Ms X’s child, Y. It also failed to secure the Occupational Therapy (OT) provision in the Plan and make direct payments for Y’s tuition. This was fault and caused Ms X frustration and distress. The Council has agreed to apologise to Ms X, pay all outstanding direct payments, review why it has repeatedly failed to make the payments and make a payment to Ms X to recognise the impact of its failings.
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Hampshire County Council (24 017 342)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Mr X complained the Council failed to provide his child with a suitable education. Due to limitations on our powers, there are elements of Mr X’s complaint we cannot investigate. We have found the Council was at fault for the delay in arranging a suitable education and failing to communicate effectively with the family. This caused a loss of education and frustration. The Council has agreed to apologise and pay a financial remedy.
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Statement Upheld Special educational needs 30-Jul-2025
Summary: Miss X complained the Council failed to act to secure her child’s special educational provision during the 2023/24 academic year. Miss X said her child did not receive the special educational provision they were entitled to, affecting their attainment and wellbeing. This also caused Miss X avoidable distress. We have found the Council at fault for delays in seeking an early review of Z’s Education, Health and Care (EHC) Plan and for not taking sufficient action to satisfy itself Z’s provision was being secured. We have also found the Council at fault for the lack of specificity in Z’s EHC Plan. We find there is uncertainty over what provision Z should have received and what provision he has received, which has caused avoidable distress and frustration. The Council has agreed to apologise to Miss X and pay a symbolic financial remedy to recognise this uncertainty. The Council has also agreed to take clear steps to satisfy itself Z’s provision is in place and identify whether any additional interventions are needed.
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London Borough of Haringey (24 018 131)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Ms X complained about the Council’s handling of her child’s Education, Health and Care Plan. She says this impacted her child’s education, emotional wellbeing and caused financial strain. We find the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Ms X.
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Devon County Council (24 018 464)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an EHC needs assessment during 2024. She also complained the Council failed to provide Y with an education after Y was unable to attend school during the needs assessment period. The Council was at fault. It delayed issuing Y’s EHC Plan by seven weeks and failed to put alternative provision in place for Y between May and November 2024 when school was not accessible to them. The Council agreed to apologise and make payments to recognise Y’s loss of education and the distress caused.
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Kingston Upon Hull City Council (24 019 335)
Statement Not upheld Refuse and recycling 30-Jul-2025
Summary: Mr X complained about the position the Council places his bin after it is emptied. We decided to end our investigation as further investigation would not lead to a different outcome than the Council already provided and there is insufficient significant personal injustice to warrant further investigation.
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Transport for London (24 019 589)
Statement Closed after initial enquiries Licensing 30-Jul-2025
Summary: We will not investigate this complaint about taxi licensing because we cannot achieve the outcome Mr Y is seeking and the court is better placed to consider the complaint.
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Birmingham City Council (24 020 581)
Statement Upheld Homelessness 30-Jul-2025
Summary: Miss X complains the Council placed her in unsuitable housing. The Council placed Miss X in unsuitable housing. Miss X and her family had to live in unsuitable housing for 5 months. The Council should apologise and pay Miss X £1,250.
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West Lancashire Borough Council (24 021 185)
Statement Not upheld Enforcement 30-Jul-2025
Summary: X complained that the Council decided not to take enforcement action against a development it had previously refused to grant planning permission. We completed our investigation because there was no fault in the way the planning enforcement decision was made.