Decision search
Your search has 53192 results
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London Borough of Bromley (25 007 868)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate this complaint about a data breach. This is because the matter is out of time and there are no good reasons why we should exercise discretion to consider it now.
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Bury Metropolitan Borough Council (25 002 817)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Councils poor communication about his dropped kerb application. This is because there is insufficient evidence of fault.
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London Borough of Havering (25 003 317)
Statement Upheld Refuse and recycling 31-Jul-2025
Summary: We will not investigate this complaint about missed garden waste collections. The Council upheld Mr X’s complaint and apologised, therefore, further investigation will not lead to a different outcome.
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Leeds City Council (25 003 430)
Statement Closed after initial enquiries Noise 31-Jul-2025
Summary: We will not investigate this complaint about vehicle noise because there is insufficient evidence of fault.
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Bristol City Council (25 003 507)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate this complaint that the Council held an incorrect address for Mrs Y between 2015 and 2018. This complaint is late and there are no good reasons for us to exercise discretion. We will not investigate the Council’s complaint handling alone as there is not enough evidence of fault by the Council.
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Manchester City Council (25 003 722)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2025
Summary: We will not investigate this complaint about parking provision because the complaint is late without good reason to exercise discretion to investigate it now.
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Rochdale Metropolitan Borough Council (25 004 395)
Statement Closed after initial enquiries Council tax 31-Jul-2025
Summary: We will not investigate this complaint about a council tax support decision as Mr X can appeal this to the Valuation Tribunal. We will not investigate Mr X’s complaint that the Council did not send him forms as this complaint is made late. We cannot investigate Mr X’s complaint about what was said about him in court at a council tax hearing as this is not within our legal remit.
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Cheshire West & Chester Council (24 011 818)
Statement Upheld Special educational needs 30-Jul-2025
Summary: The Council failed to ensure Ms X’s child could access education and delayed in issuing their Education, Health and Care Plan. This caused Ms X’s child to miss out on education including special educational provision. The Council has apologised, made service improvements, refunded private education costs, and offered a symbolic payment. These actions are a suitable remedy for the injustice caused. The Ombudsman cannot add to the outcome already achieved.
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Liverpool City Council (24 011 867)
Statement Closed after initial enquiries School admissions 30-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her application for a school place. It is unlikely an investigation by the Ombudsman would lead to a different outcome.
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London Borough of Newham (24 011 872)
Statement Upheld Allocations 30-Jul-2025
Summary: Miss F complained on behalf of Mr B that the Council failed to assess his housing needs and deal with disrepair. We found fault as Mr B had been living in unsuitable accommodation. The Council has made a payment to remedy the injustice this caused.