Decision search
Your search has 53192 results
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Bournemouth, Christchurch and Poole Council (24 018 705)
Statement Upheld Alternative provision 31-Jul-2025
Summary: Miss X complained about the lack of alternative provision provided to her child who has been off school for two years. Miss X said this caused unnecessary distress and impacted her child’s education. We found the Council at fault which caused Miss X and her child injustice. The Council has agreed to make a payment and apologise to Miss X.
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Essex County Council (24 019 538)
Statement Upheld Other 31-Jul-2025
Summary: Ms A complained about the way the Council has carried out a child in need assessment for her child. She says this has prevented her family from accessing the support they need. We found the Council at fault for failing to deal with the complaint appropriately. The Council has agreed to consider the complaint through the statutory complaints procedure.
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Dudley Metropolitan Borough Council (24 020 312)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate Mrs X’s complaint about information the Council has produced for court proceedings involving her children. The law prevents us from investigating anything that has or is the subjection of court proceedings.
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Suffolk County Council (25 000 025)
Statement Closed after initial enquiries Transport 31-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Brent (25 000 437)
Statement Closed after initial enquiries Homelessness 31-Jul-2025
Summary: We will not investigate Miss X’s complaint about privacy concerns at a supported living property. This is because we cannot add to the previous investigation or achieve the outcome she wants.
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East Riding of Yorkshire Council (25 001 640)
Statement Closed after initial enquiries Highway repair and maintenance 31-Jul-2025
Summary: We will not exercise discretion investigate this complaint about flooding on a private road. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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London Borough of Harrow (25 001 797)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate this complaint about the Council’s actions relating to a volunteer group. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.
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Sheffield City Council (25 002 245)
Statement Closed after initial enquiries Council tax 31-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a council tax account. This is because we could not add to the investigation the Council has already carried out, and we cannot achieve the outcome that Mrs X wants.
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London Borough of Haringey (25 002 326)
Statement Closed after initial enquiries Special educational needs 31-Jul-2025
Summary: We will not investigate Mr X’s complaint about a Council’s decision not to arrange for a speech and language assessment as part of an Education Health and Care Plan for his son. This is because Mr X has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for him to do so.
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Bristol City Council (25 002 495)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2025
Summary: We will not investigate this complaint about the Council failing to refund two penalty charge notices and sending his personal information to an old address.