Decision search
Your search has 53192 results
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Leeds City Council (25 007 475)
Statement Closed after initial enquiries School admissions 11-Aug-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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London Borough of Havering (25 007 540)
Statement Closed after initial enquiries Parking and other penalties 11-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly enforced a penalty charge notice as he had paid to park as Mr X could have challenged this via an appeal to London Tribunals.
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Greater Manchester Combined Authority (25 007 684)
Statement Closed after initial enquiries Public transport 11-Aug-2025
Summary: We cannot investigate this complaint about a tram penalty fare because the fine was issued by an Authority that does not provide an administrative function on behalf of the Combined Authority.
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Lincolnshire County Council (25 008 074)
Statement Closed after initial enquiries Other 11-Aug-2025
Summary: We will not investigate Mrs X’s complaint that the Council shared personal information without her consent. This is because the Information Commissioner’s Office is better placed to consider the matter.
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Gateshead Metropolitan Borough Council (25 008 210)
Statement Closed after initial enquiries Parking and other penalties 11-Aug-2025
Summary: We will not investigate this complaint about a bus lane penalty as the complainant had the right to appeal it to the Traffic Penalty Tribunal.
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Swale Borough Council (25 008 290)
Statement Closed after initial enquiries Homelessness 11-Aug-2025
Summary: We will not investigate Ms X’s complaint about how the Council handled her homelessness and housing applications. This is because there is insufficient evidence of fault which would warrant an investigation.
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East Riding of Yorkshire Council (25 008 595)
Statement Closed after initial enquiries Parking and other penalties 11-Aug-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X could have appealed it to the Traffic Penalty Tribunal.
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Bath and North East Somerset Council (25 008 919)
Statement Closed after initial enquiries Council tax 11-Aug-2025
Summary: We will not investigate this complaint about Council tax exemption and backdating as these matters can be appealed to a Valuation Tribunal and there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (24 014 592)
Statement Upheld Homelessness 10-Aug-2025
Summary: The Council was at fault in its handling of Miss X’s homelessness. It took too long to provide interim accommodation, provided unsuitable accommodation and delayed accepting duties. There was no fault in the Council’s application of its housing allocations policy to Ms X’s case. To remedy the injustice the Council has agreed to apologise, make payments and act to improve its service.
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Statement Upheld Building control 10-Aug-2025
Summary: Mr X complained the Council has not taken planning enforcement action to control a development near his home that does not have planning permission. He said the Council delayed its investigation until four years elapsed since the build, then said the work was immune from enforcement. Mr X said his home is overlooked because of the Council inaction and this impacted his mental health. There was fault because the Council lost control of unlawful development at this site, delayed considering Mr X’s concerns and its communication was poor. This frustrated and distressed Mr X. The Council has agreed to apologise, make a financial payment, complete a review of its enforcement service and share this decision with the relevant scrutiny committee.