Decision search
Your search has 53191 results
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North Northamptonshire Council (24 009 788)
Statement Upheld Special educational needs 09-Jul-2025
Summary: Mr X complained that the Council delayed in issuing a final Education, Health and Care Plan for his son, and failed to provide suitable alternative education while he had no school place. We find there has been fault causing a loss of suitable education for the son and avoidable distress and frustration for the family. The Council has agreed a symbolic payment for this injustice. We are therefore closing the complaint.
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Barnsley Metropolitan Borough Council (24 010 490)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate Miss X’s complaint about how the Council considered an incident that occurred when she was working as a teacher. There is not enough evidence of fault to justify our involvement.
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London Borough of Ealing (24 002 012)
Statement Not upheld Disabled facilities grants 08-Jul-2025
Summary: Ms B complained that the Council had failed to rectify leak damage in her bathroom following works under a Disabled Facilities grant. We have not found fault with the Council’s actions.
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Cheshire East Council (24 008 495)
Statement Upheld Special educational needs 08-Jul-2025
Summary: The Council was at fault for failing to secure the full special educational provision in Mrs X’s daughter, Y’s, Education, Health and Care (EHC) Plan. It was also at fault for delay in completing a review of Y’s EHC Plan. The faults caused Mrs X upset, frustration and uncertainty and meant Y missed out on some provision. To remedy their injustice, the Council will apologise to Mrs X and Y and pay Mrs X a total of £1000.
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Birmingham City Council (24 009 158)
Statement Upheld Assessment and care plan 08-Jul-2025
Summary: Miss X complained that the Council failed to take steps to ensure Ms Y’s finances were managed. The Council was at fault for not putting an appointee in place for Ms Y, meaning she did not have access to funds while in residential care, however the Council has already remedied the injustice caused.
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London Borough of Havering (24 010 150)
Statement Not upheld Enforcement 08-Jul-2025
Summary: Mr X complained about a Council planning decision for an extension on his neighbours, Y’s, land. Mr X said Y’s extension had not been built in accordance with the approved plans and the Council had delayed taking enforcement action. We have ended this investigation because Y submitted a retrospective planning application and it was unlikely to result in a finding of fault, a remedy for Mr X or any other meaningful outcome.
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Shropshire Council (24 010 210)
Statement Closed after initial enquiries Enforcement 08-Jul-2025
Summary: We will not investigate this complaint about the work carried out by the Council in default of an Enforcement Notice. We are unlikely to find fault in the Council’s actions. Also, we cannot achieve the outcome the complainant is seeking.
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Royal Borough of Kingston upon Thames (24 021 489)
Statement Closed after initial enquiries Council tax 08-Jul-2025
Summary: We cannot investigate this complaint about Council tax arrears. This is because we cannot investigate matters about the start of court action or what happened in court. Additionally, we will not investigate a complaint about fault in Council tax billing, because we are unlikely to find fault in the Council’s actions and we cannot achieve the outcome Mr X is looking for.
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Harlow District Council (24 022 080)
Statement Closed after initial enquiries Planning applications 08-Jul-2025
Summary: We will not investigate this complaint about the Council’s requirement that planning permission is obtained before it will sell land. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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South Oxfordshire District Council (24 022 093)
Statement Closed after initial enquiries Planning applications 08-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because planning permission has not been granted. Therefore it is not yet possible to determine if the complainant has suffered any significant injustice because of the alleged fault.