Decision search
Your search has 53191 results
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London Borough of Waltham Forest (24 006 835)
Statement Upheld Private housing 10-Jul-2025
Summary: X complained that the Council failed to properly respond to reports their rental accommodation suffered from disrepair and the landlord harassed and attempted to illegally evict X. We find the Council failed to properly consider its powers to tackle landlord harassment and retaliatory eviction, which caused X significant distress and risk of harm. The Council has agreed to apologise, make a symbolic payment to X and implement service improvements to remedy the injustice.
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London Borough of Lewisham (24 014 951)
Statement Upheld Allocations 10-Jul-2025
Summary: Miss X complained about the Council’s administrative handling of her housing application. We found the Council at fault with failing to reinstate her application when it said it would, delays with a medical assessment, and not offering her a right of review of the outcome. This caused distress and frustration. The Council has agreed to apologise to Miss X, pay her a symbolic payment to recognise her injustice, and take action to prevent recurrence of fault.
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Herefordshire Council (25 001 205)
Statement Closed after initial enquiries Refuse and recycling 10-Jul-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to make reasonable adjustments around accessing one of its Household Recycling Centres. Nor will we investigate Miss X’s complaint the Council threatened to remove her larger refuse bin when she complained, sent her too many communications and failed to carry out an equality impact assessment. There is not enough evidence of fault to justify an investigation.
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Oldham Metropolitan Borough Council (25 000 529)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to have regard to the Equality Act in relation to debt recovery. This is because there is insufficient evidence of fault by the Council.
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Wirral Metropolitan Borough Council (25 000 547)
Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for housing assistance. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome or achieve anything more.
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London Borough of Lewisham (25 000 619)
Statement Upheld Transport 09-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful blue badge application. This is because the Council will offer the complainant another mobility assessment.
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London Borough of Enfield (25 000 897)
Statement Closed after initial enquiries Special educational needs 09-Jul-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to transfer her child’s Education, Health and Care Plan to another Authority. This is because the Council apologised and an investigation is unlikely to achieve any additional outcome, and because we cannot achieve the outcome Mrs X wants.
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London Borough of Ealing (25 001 109)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s removal and destruction of an ‘abandoned’ vehicle. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
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London Borough of Wandsworth (25 001 452)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate Miss X’s complaint about the loss of her personal property from her temporary accommodation. This is because this is a claim for damages best decided in court.
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Cordial Support Limited (25 001 488)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We cannot investigate this complaint about anti-social behaviour from a neighbouring supported accommodation unit. This is because the complaint matters are not linked to personal care support.