Decision search
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Horsham District Council (25 011 831)
Statement Closed after initial enquiries Planning applications 18-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector.
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North Tyneside Metropolitan Borough Council (25 008 563)
Statement Upheld Special educational needs 18-Nov-2025
Summary: We will not investigate Mrs X’s complaint about delays in issuing an Education Health and Care Plan and the suitability of her child’s education provision. The Council have offered a suitable remedy, and it would be reasonable for Mrs X to appeal to the tribunal about the contents of the plan.
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London Borough of Bexley (25 008 652)
Statement Closed after initial enquiries Other 18-Nov-2025
Summary: We will not investigate Mr X’s complaint about a resilience and social skills intervention delivered to his child. We do not have jurisdiction to investigate complaints about what happens in schools.
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London Borough of Redbridge (25 008 665)
Statement Closed after initial enquiries Antisocial behaviour 18-Nov-2025
Summary: We will not investigate Mr X’s complaint about the content of a Public Spaces Protection Order because Mr X had a right to take the matter to court. We will not investigate the process by which the Council made the order because there is insufficient evidence of fault.
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Hyndburn Borough Council (25 008 671)
Statement Closed after initial enquiries Antisocial behaviour 18-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to issue a warning following reports of noise nuisance. There is not enough evidence of fault to justify our involvement.
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London Borough of Hounslow (25 008 443)
Statement Closed after initial enquiries Public transport 18-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to grant her a Freedom Pass. This is because there is not enough evidence of fault in the way the Council reached its decision to justify us investigating.
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Essex County Council (25 016 338)
Statement Closed after initial enquiries Highway repair and maintenance 18-Nov-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because the complaint is late and it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Birmingham City Council (25 012 590)
Statement Closed after initial enquiries Other 18-Nov-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to respond to his Subject Access Request. This is because the Information Commissioner is better placed to deal with the matter.
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Staffordshire County Council (25 013 102)
Statement Closed after initial enquiries Other 18-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council communicated with him regarding his Freedom of Information requests. This is because the matter has not caused him a significant injustice.
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London Borough of Barnet (24 017 942)
Statement Upheld Looked after children 18-Nov-2025
Summary: Ms X complained the Council delayed providing accommodation when she presented herself as homeless. She also complained the Council delayed a Child in Care review and failed to progress her stage 2 complaint in a timely manner and under the statutory complaints’ procedure. We found fault in the Council’s failure to use the statutory complaints procedure. The Council’s failure to accommodate Ms X when she first approached the Council as homeless is fault. This caused Ms X to sleep rough for four nights. The Council agreed to apologise to Ms X, pay a financial remedy and carry out service recommendations.