Decision search
Your search has 53191 results
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Slough Borough Council (25 000 072)
Statement Closed after initial enquiries Homelessness 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s non-priority decision on a homelessness application. It was reasonable for Ms X to ask for a review of the decision and a further appeal to the County Court if this had been unsuccessful.
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Mole Valley District Council (24 020 840)
Statement Closed after initial enquiries Trees 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled a complaint about high hedges and its decision to take enforcement action. This is because there is a right of appeal to the Planning Inspector that it is reasonable for him to use.
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Elmbridge Borough Council (24 018 584)
Statement Closed after initial enquiries Allocations 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Royal Borough of Windsor and Maidenhead Council (24 015 561)
Statement Upheld Special educational needs 09-Jul-2025
Summary: Mrs X complained the Council failed to meet statutory requirements when amending her child’s Education, Health and Care (EHC) Plan. We have found the Council at fault for delays in completing Z’s annual review and issuing their amended final EHC Plan. We have found the Council at fault for failing to respond to mediation requests in line with the SEN Code of Practice, for its inconsistent responses to Mrs X’s request for a personal budget, and for its communication and complaint handling. These faults caused Mrs X and Z avoidable frustration, uncertainty and distress. The Council has agreed to provide a written apology to Mrs X and Z and pay a financial remedy to recognise the injustice caused. The Council has agreed to share a copy of the Ombudsman’s focus report about personal budgets with relevant officers. The Council has also agreed to consider the findings of this investigation and provide a report to the Ombudsman, setting out the steps it will take to improve its services. There are parts of Mrs X’s complaint we have not investigated. We explain why in our decision statement.
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Cheshire West & Chester Council (24 015 778)
Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because we would be unlikely to find fault.
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Derbyshire County Council (24 010 754)
Statement Upheld Special educational needs 09-Jul-2025
Summary: it is too late to investigate Ms P’s complaint the Council took too long to issue her son B’s education, health and care (EHC) plan. B has not received all the speech and language therapy in section F of his plan. We have recommended a symbolic remedy.
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Salford City Council (24 017 050)
Statement Upheld Homelessness 09-Jul-2025
Summary: Ms B complained that the Council had failed to take adequate care of her belongings when she went into temporary accommodation in November 2022. When she moved into permanent accommodation in July 2024, she discovered her belongings had been lost. We found the Council was at fault for not confirming the storage arrangements in writing and not responding to communication from Ms B. The Council has agreed to apologise and pay Ms B £500.
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Brighter Bloom Healthcare Group Ltd (24 017 312)
Statement Not upheld Charging 09-Jul-2025
Summary: Dr X complained the Care Provider accepted Mr B without completing an assessment of his needs and charged Mr B for a two week stay when he only stayed for one day. We have discontinued our investigation as the Care Provider has ceased trading, and we cannot complete our investigation or seek a remedy.
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London Borough of Merton (25 001 866)
Statement Closed after initial enquiries School admissions 09-Jul-2025
Summary: We will not investigate Ms X’s complaint the Council allocated a school placement to a third party who she says fraudulently used her address when applying. This is because the complaint is late and there are no good reasons to exercise discretion.
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Lancashire County Council (24 008 671)
Statement Upheld Special educational needs 09-Jul-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.