Decision search
Your search has 54734 results
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London Borough of Merton (25 001 866)
Statement Closed after initial enquiries School admissions 09-Jul-2025
Summary: We will not investigate Ms X’s complaint the Council allocated a school placement to a third party who she says fraudulently used her address when applying. This is because the complaint is late and there are no good reasons to exercise discretion.
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Derbyshire County Council (24 010 754)
Statement Upheld Special educational needs 09-Jul-2025
Summary: it is too late to investigate Ms P’s complaint the Council took too long to issue her son B’s education, health and care (EHC) plan. B has not received all the speech and language therapy in section F of his plan. We have recommended a symbolic remedy.
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Royal Borough of Windsor and Maidenhead Council (24 015 561)
Statement Upheld Special educational needs 09-Jul-2025
Summary: Mrs X complained the Council failed to meet statutory requirements when amending her child’s Education, Health and Care (EHC) Plan. We have found the Council at fault for delays in completing Z’s annual review and issuing their amended final EHC Plan. We have found the Council at fault for failing to respond to mediation requests in line with the SEN Code of Practice, for its inconsistent responses to Mrs X’s request for a personal budget, and for its communication and complaint handling. These faults caused Mrs X and Z avoidable frustration, uncertainty and distress. The Council has agreed to provide a written apology to Mrs X and Z and pay a financial remedy to recognise the injustice caused. The Council has agreed to share a copy of the Ombudsman’s focus report about personal budgets with relevant officers. The Council has also agreed to consider the findings of this investigation and provide a report to the Ombudsman, setting out the steps it will take to improve its services. There are parts of Mrs X’s complaint we have not investigated. We explain why in our decision statement.
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Cheshire West & Chester Council (24 015 778)
Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because we would be unlikely to find fault.
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Dover District Council (25 006 313)
Statement Closed after initial enquiries Planning applications 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice.
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Leicester City Council (25 006 409)
Statement Closed after initial enquiries Planning applications 09-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her neighbour’s planning application and a possible breach of planning control. This is because the complaint is late and it would have been reasonable for Mrs X to bring it to us sooner. It is unlikely we would find fault in relation to the remaining issues complained about.
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Rotherham Metropolitan Borough Council (25 006 920)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate this complaint about data protection breaches as this is a matter for the Information Commissioner's Office.
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Essex County Council (25 007 098)
Statement Upheld Special educational needs 09-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Merton (25 007 103)
Statement Closed after initial enquiries Parking and other penalties 09-Jul-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in formal representations, and if needed, appeal to London Tribunals.
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Lancashire County Council (24 008 671)
Statement Upheld Special educational needs 09-Jul-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.