Decision search
Your search has 54734 results
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Eastbourne Borough Council (25 001 878)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jul-2025
Summary: We will not investigate this complaint that the Council delayed paying the complainant’s housing benefit and did not make an interim payment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Wandsworth (25 001 879)
Statement Closed after initial enquiries Friends and family carers 13-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to provide adequate support for children in his care. This is because his complaint is made late and there is no good reason to exercise discretion and consider it now.
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Mind Care & Support Limited (25 001 963)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We have no remit to investigate this complaint about the conduct of a resident looked after by the Care Provider. This is because the complaint matters are not linked to personal care support.
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London Borough of Bexley (25 002 180)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We will not investigate this complaint that the Council’s refuse van damaged the complainant’s car. This is because it is a matter for insurers or the courts. We will use our discretion not to investigate the complaint about the Council’s complaint handling.
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Durham County Council (25 002 187)
Statement Closed after initial enquiries Planning applications 13-Jul-2025
Summary: We will not investigate this complaint about how the Council considered a planning application. We have not seen enough evidence of fault to justify an investigation.
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London Borough of Lewisham (24 014 951)
Statement Upheld Allocations 10-Jul-2025
Summary: Miss X complained about the Council’s administrative handling of her housing application. We found the Council at fault with failing to reinstate her application when it said it would, delays with a medical assessment, and not offering her a right of review of the outcome. This caused distress and frustration. The Council has agreed to apologise to Miss X, pay her a symbolic payment to recognise her injustice, and take action to prevent recurrence of fault.
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Herefordshire Council (25 001 205)
Statement Closed after initial enquiries Refuse and recycling 10-Jul-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to make reasonable adjustments around accessing one of its Household Recycling Centres. Nor will we investigate Miss X’s complaint the Council threatened to remove her larger refuse bin when she complained, sent her too many communications and failed to carry out an equality impact assessment. There is not enough evidence of fault to justify an investigation.
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London Borough of Ealing (24 011 887)
Statement Upheld Homelessness 10-Jul-2025
Summary: Mr X complained that the Council left him and his family in unsuitable accommodation for more than a year. We found that the Council was at fault in failing to move the family to suitable accommodation. This caused them injustice, particularly in terms of the needs of their disabled child. The Council has agreed to the recommendations we made to remedy this injustice.
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Derbyshire County Council (24 012 396)
Statement Upheld Special educational needs 10-Jul-2025
Summary: The Council was at fault because it delayed issuing an education, health and care (EHC) plan for the complainant’s son, causing distress. The Council has agreed to offer a financial remedy for this. However, there is no objective evidence to show the Council misled the complainant that it could convert a foreign special educational need (SEN) document into an EHC plan; and nor was the Council at fault for a delay in finding a school placement.
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London Borough of Ealing (24 012 409)
Statement Upheld Allocations 10-Jul-2025
Summary: Mr O complained on behalf of Ms X that the Council removed her from its housing register without properly considering her medical needs. Mr O said Ms X’s property has a severely negative impact on her due to past traumas and is impacting her mental health significantly. We find the Council at fault and this caused injustice. The Council has agreed to make a fresh decision.