Decision search
Your search has 54734 results
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North Northamptonshire Council (24 009 788)
Statement Upheld Special educational needs 09-Jul-2025
Summary: Mr X complained that the Council delayed in issuing a final Education, Health and Care Plan for his son, and failed to provide suitable alternative education while he had no school place. We find there has been fault causing a loss of suitable education for the son and avoidable distress and frustration for the family. The Council has agreed a symbolic payment for this injustice. We are therefore closing the complaint.
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Barnsley Metropolitan Borough Council (24 010 490)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate Miss X’s complaint about how the Council considered an incident that occurred when she was working as a teacher. There is not enough evidence of fault to justify our involvement.
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Salford City Council (24 017 050)
Statement Upheld Homelessness 09-Jul-2025
Summary: Ms B complained that the Council had failed to take adequate care of her belongings when she went into temporary accommodation in November 2022. When she moved into permanent accommodation in July 2024, she discovered her belongings had been lost. We found the Council was at fault for not confirming the storage arrangements in writing and not responding to communication from Ms B. The Council has agreed to apologise and pay Ms B £500.
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Brighter Bloom Healthcare Group Ltd (24 017 312)
Statement Not upheld Charging 09-Jul-2025
Summary: Dr X complained the Care Provider accepted Mr B without completing an assessment of his needs and charged Mr B for a two week stay when he only stayed for one day. We have discontinued our investigation as the Care Provider has ceased trading, and we cannot complete our investigation or seek a remedy.
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Elmbridge Borough Council (24 018 584)
Statement Closed after initial enquiries Allocations 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Mole Valley District Council (24 020 840)
Statement Closed after initial enquiries Trees 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled a complaint about high hedges and its decision to take enforcement action. This is because there is a right of appeal to the Planning Inspector that it is reasonable for him to use.
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Gravesham Borough Council (24 022 554)
Statement Closed after initial enquiries Allocations 09-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.
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Cambridgeshire County Council (24 022 659)
Statement Closed after initial enquiries Charging 09-Jul-2025
Summary: We will not investigate this complaint about charging for adult social care because there is not enough evidence of fault by the Council.
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Manchester City Council (24 022 761)
Statement Closed after initial enquiries Allocations 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to award band 2 priority on its housing register scheme. This is because there is insufficient evidence of fault in its decision- making process to justify our involvement.
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Manchester City Council (24 022 980)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with fly-tipped waste on land that he owns. This is because there is insufficient evidence of fault.