Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.

The complaint

1. Miss X says the Council’s schools admissions appeals panel should have granted her child, B, a place at School Y.

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The Ombudsman’s role and powers

2. We investigate complaints of injustice caused by ‘maladministration’ and ‘service failure’. I have used the word fault to refer to these. We consider whether there was fault in the way a school admissions appeals panel made its decision. If there was no fault in how the panel made its decision, we cannot question the outcome. (Local Government Act 1974, section 34(3), as amended).

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How I considered this complaint

3. I considered information provided by Miss X, which included the appeal panel’s decision letter and a letter in support of her appeal.
4. I considered the Ombudsman’s Assessment Code.

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My assessment

The appeals process

5. Statutory guidance about school admissions and appeals can be found in The School Admissions Code and School Admission Appeals Code. Both are published by the Department for Education. 
6. Parents/carers have the right to appeal an admission authority’s decision not to offer their child a school place.  
7. Appeal hearings must be held in private and conducted in the presence of all panel members and parties. Appeal panels must act according to the principles of natural justice. 
8. A clerk supports the appeal panel. Parents can submit information in support of their appeal. The clerk must send all papers required for the hearing a reasonable time before the date of the hearing. This includes information from the appellant and the admission authority. 
9. The clerk must take an accurate record of the hearing, including the proceedings, attendance, voting and reasons for decisions. 
10. The admission authority must provide a presenting officer at the hearing to explain the decision not to admit the child and to answer questions from the appellant and panel. 
11. Appeal panels must allow appellants the opportunity to make oral representations.
12. Appeal panels must either uphold or dismiss an appeal and must not uphold an appeal subject to any conditions. Appeals must be decided by a simple majority of votes cast. A panel’s decision that a child shall be admitted to a school is binding on the admission authority concerned. 
13. The clerk to the panel must write to the appellant, the admission authority and the council with the panel’s decision and reasons. 
14. The Education Act 1996 states a child reaches compulsory school age on the prescribed day following his or her fifth birthday. The prescribed days are 31 December, 31 March and 31 August.
15. The School Standards and Framework Act limits the size of infant classes (a class in which most of the children will reach the age of 5, 6 or 7 during the school year) to 30 pupils a teacher. The Appeals Code refers to these as infant class size (ICS) appeals. Panels can only uphold these appeals in limited circumstances.  
16. Admission authorities must provide parents with information on the limited circumstances in which an infant class size appeal can be upheld so they can make an informed decision about whether to submit an appeal. 
17. The Appeals Code says in an ICS appeal the panel must consider:

• whether the admission of an additional child or children would breach the infant class size limit; 
• whether the admission arrangements complied with the mandatory requirements of the School Admissions Code and Part 3 of the School Standards and Framework Act 1998; 
• whether the admission arrangements were correctly and impartially applied in the case in question; and 
• whether the decision to refuse admission was one which a reasonable admission authority would have made in the circumstances of the case. 

18. What is ‘reasonable’ is a high test. The panel needs to be sure that to refuse a place was “perverse” or “outrageous”. For that reason, panels rarely find an admission authority’s decision to be unreasonable. 
19. In limited circumstances, children can be admitted as exceptions to ICS limit. These exceptions include children of compulsory school-age who move into the area outside the normal admissions round for whom there is no other available school within reasonable distance.  
20. ICS appeals also applies where admitting a further child would lead to a breach of the infant class size limit in future years.

Events in this case

21. Miss X applied on time for a place at School Y in reception from September 2025. There were more applicants than places. The Council applied its schools’ admissions criteria and Miss X missed out on a place. The Council granted B a school place at a school about a mile from the home they live at now.
22. Miss X appealed to the Council’s schools’ admissions appeals panel. It considered her appeal in July 2025. She told the appeal panel why she wanted a place including:
• They had moved home since they applied and were now closer to the appealed school.
• Logistically School Y was the only school which met their needs.
23. The appeal panel dismissed the appeal as an infant class size appeal. It said the admission arrangements had been applied properly. It said the Council had used the correct address. It said Miss X’s case did not amount to the decision to refuse a place being perverse.

Analysis

24. The appeal panel papers and clerk’s notes show the Council told Miss X in February what information she needed to supply about her impending house move and when she needed to provide it by. It seems Miss X provided a letter from her previous landlord. But this does not provide a date of when the tenancy agreement ended or when she moved out. The appeal panel therefore decided the Council by using what is now her old address, had used the correct address in deciding which school to allocate Miss X. It is unlikely we would find fault in the appeal panel’s decision not to overturn that decision.
25. The appeal panel’s detailed decision letter records the reasons Miss X gave the appeal panel for wanting a place, including their personal reasons. It is unlikely we would find fault in the appeal panel’s decision based on the information we have, which has led to Miss X not getting a place. On the balance of probabilities, the reasons she gave the panel would not usually be successful in passing the perverse test.

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Final decision

26. We will not investigate Miss X’s complaint because it is unlikely we would find fault in the appeal panel’s decision which has caused them to lose out on a place at School Y.

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Investigator's decision on behalf of the Ombudsman