Decision search
Your search has 54734 results
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West Sussex County Council (24 009 963)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs B complained about the way the Council dealt with her son, C’s education. The Council was at fault for failing to issue the Education, Health and Care plan within statutory timeframes, delaying in completing an annual review, failing to identify a post-16 placement for C within required timeframes, failing to provide provision set out in the plan and poor communication and complaint handling. This caused C to miss provision and Mrs B and C frustration, distress and uncertainty. The Council will apologise, complete the annual review and make payments to recognise the personal injustice caused.
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London Borough of Croydon (24 010 587)
Statement Upheld Homelessness 15-Jul-2025
Summary: Ms X complained the Council provided her with unsuitable interim and temporary accommodation for a prolonged period. Ms X also complained the Council failed to properly administer her homelessness application, delayed completing a suitability review, and communicated poorly. We have found the Council acted with fault. These faults meant Ms X lived in unsuitable accommodation for a prolonged period and experienced significant avoidable distress, frustration and uncertainty. The Council has agreed to provide a written apology to Ms X and pay a symbolic financial remedy to recognise the injustice caused.
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London Borough of Newham (24 016 895)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss Y complains the Council did not properly consider D’s ability to safely walk to school when it received an application for home to school transport. There is procedural fault in how the Council handled D’s school transport application and appeal. The Council will apologise and reconsider D’s application, taking into account the relevant tests for eligibility for children with special educational needs.
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Warwick District Council (24 017 526)
Statement Upheld Commercial and contracts 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to complete its complaints procedure or pay the offered compensation. The Council has agreed to increase the compensation in recognition of the failures. We are satisfied with this proposal.
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London Borough of Redbridge (24 017 751)
Statement Not upheld Assessment and care plan 15-Jul-2025
Summary: Mr X complained about the Council’s decision not to authorise a Deprivation of Liberty Safeguards (DoLS) for his adult child, Y. We ended our investigation because the Court of Protection is best placed to address his concerns.
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Northumberland County Council (24 017 868)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about a Planning Officer’s report. There is not enough evidence of fault to justify our involvement.
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Milton Keynes Council (24 018 818)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained about the Council’s delays during the Education, Health and Care needs assessment process for her daughter. We find the Council was at fault for failing to meet statutory deadlines during the assessment. This has caused Miss X frustration and uncertainty. The Council has agreed to our recommendations to apologise to Miss X and make a payment to her for the injustice caused.
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London Borough of Enfield (24 019 219)
Statement Not upheld Council tax 15-Jul-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of the reaggregation of council tax collection from houses in multiple occupation. This is because there is not enough evidence of fault by the Council to justify investigation.
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Milton Keynes Council (24 019 973)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We cannot investigate Mr X’s complaint about an assessment produced by the Council’s children’s services. This is because the assessment has been considered in court.
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Royal Borough of Windsor and Maidenhead Council (24 022 877)
Statement Closed after initial enquiries Disabled facilities grants 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the outcome of the occupational therapy assessment affecting his application for a Disabled Facilities Grant. This is because there is insufficient evidence of fault to warrant investigation.