Decision search
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Brighton & Hove City Council (24 015 366)
Statement Upheld Charging 15-Jul-2025
Summary: Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.
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Royal Borough of Kensington & Chelsea (24 015 485)
Statement Upheld Homelessness 15-Jul-2025
Summary: Mr D complained the Council failed to offer homelessness advice and support and placed him in unsuitable interim accommodation. I have found evidence of fault by the Council causing Mr D to live in unsuitable accommodation for nearly six months. I have asked the Council to pay Mr D financial redress.
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Suffolk County Council (24 016 168)
Statement Not upheld School transport 15-Jul-2025
Summary: Ms X complained the Council did not properly consider the religious grounds for her appeal against its decision not to provide school transport for her children. There was no fault in the Council’s actions.
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Buckinghamshire Council (25 006 159)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s consideration of a planning application. This is because we are unlikely to find fault.
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Hampshire County Council (25 007 067)
Statement Closed after initial enquiries Leisure and culture 15-Jul-2025
Summary: We will not investigate Mr B’s complaint about an incident at a Council library. This is because Mr B has not suffered a serious or significant injustice which would justify public money being spent on an investigation.
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South Gloucestershire Council (23 011 696)
Statement Upheld Assessment and care plan 15-Jul-2025
Summary: There was a failure to issue a carer’s support plan for Mr X which caused him avoidable frustration and uncertainty about the outcome of his carer’s assessment. The Council will apologise and issue Mr X with a carer’s support plan.
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Surrey County Council (24 002 512)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained that the Council failed to comply with statutory timescales following a Tribunal decision and did not ensure her son, Y, received the special educational provision set out in his EHCP. We have concluded our investigation with a finding of fault by the Council. These faults caused Y to miss education and support he was entitled to, and led to significant distress and uncertainty for Miss X. The Council has agreed to our recommendations and service improvements.
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North Yorkshire Council (24 005 096)
Statement Closed after initial enquiries Safeguarding 15-Jul-2025
Summary: We will not investigate this complaint about residential care arrangements for Mr X’s wife, or how the Council dealt with safeguarding concerns. We cannot investigate the substantive issue, because Mr X cannot bring that complaint to us. And of the safeguarding matters there is no evidence of fault and no significant injustice. In any case we cannot achieve the outcome that Mr X is seeking.
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Kent County Council (24 006 766)
Statement Not upheld Special educational needs 15-Jul-2025
Summary: Ms B complained that the Council has failed to implement the provision in her child’s Education, Health and Care plan. We did not find the Council to be at fault.
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Royal Borough of Greenwich (24 009 484)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained that the Council failed to deliver suitable education or special educational needs support to her daughter while she was out of school. We have found that the Council was at fault. Although it provided adequate alternative education, it failed to find a school which could deliver her special educational needs support. This meant she did not receive some of that support for over a year, which likely affected her education and caused her distress. The Council has agreed to make symbolic payments to
Miss X and her daughter to recognise their injustice. It will also take steps to improve its service.