Decision search
Your search has 54735 results
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London Borough of Richmond upon Thames (25 002 189)
Statement Closed after initial enquiries Homelessness 04-Aug-2025
Summary: We will not investigate this complaint about inadequate homelessness support because most of the complaint is late and because there is insufficient evidence of fault by the Council.
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Sanctuary Care Limited (25 002 305)
Statement Closed after initial enquiries Residential care 04-Aug-2025
Summary: We will not investigate Mrs X’s complaint, made on behalf of Mrs Y, about how care home staff dealt with the loss of Mrs Y’s jewellery and changed her carer. Investigation of the jewellery matter would not add to the investigations by the Care Provider and the police nor lead to a different outcome. There is insufficient significant injustice caused by the Care Provider not reporting the jewellery loss to police to warrant us investigating. There is not enough evidence the changes to Mrs Y’s carer, or how the Care Provider changed the carer, caused sufficient significant injustice to warrant investigation.
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Newcastle upon Tyne City Council (25 002 376)
Statement Closed after initial enquiries Leisure and culture 04-Aug-2025
Summary: We will not investigate Ms X’s complaint about the allotment association committee or the Council’s oversight of the committee’s complaints handling. This is because there is insufficient evidence of fault to justify our involvement and, in any case, further investigation is unlikely to lead to a different outcome.
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Essex County Council (25 002 537)
Statement Upheld Special educational needs 04-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Redbridge (25 002 680)
Statement Upheld Other 04-Aug-2025
Summary: We have upheld Ms X’s complaint because the Council failed to consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.
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Manchester City Council (25 003 086)
Statement Closed after initial enquiries Health and safety 04-Aug-2025
Summary: We will not investigate Mr X’s complaint about unsafe street furniture in a public space. There is insufficient evidence of fault in the Council’s actions to warrant an investigation.
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London Borough of Lewisham (25 003 125)
Statement Closed after initial enquiries Transport 04-Aug-2025
Summary: We will not investigate this complaint about an unsuccessful blue badge application. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Enforcement 04-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a neighbour’s breach of planning control. We have not seen enough evidence of fault in the Council’s actions.
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London Borough of Lewisham (25 003 173)
Statement Closed after initial enquiries Council tax 04-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax account. This is because there is not enough evidence of fault to justify investigating. Mr X can appeal regarding a council tax discount.
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Ipswich Borough Council (25 003 272)
Statement Closed after initial enquiries Antisocial behaviour 04-Aug-2025
Summary: We will not investigate this complaint about not relocating a neighbour who has exhibited criminal behaviour. This is because we have no remit to consider the Council’s action in connection with its management of its social housing.