Decision search
Your search has 54735 results
-
Royal Borough of Kensington & Chelsea (25 001 281)
Statement Closed after initial enquiries Assessment and care plan 05-Aug-2025
Summary: We have upheld Mr X’s complaint about a delay in carrying out a Care Act assessment. The Council has agreed to apologise and make a symbolic payment to remedy the frustration caused, which is appropriate so we will not investigate further.
-
Royal Borough of Greenwich (25 003 508)
Statement Closed after initial enquiries Parking and other penalties 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about the visitor parking permits he bought or the Council issuing Penalty Charge Notices to his visitor. It would be reasonable for Mr X or his visitor to use their rights to appeal to tribunal or take the substantive matters to court, and there is not enough evidence the Councils actions caused Mr X significant injustice otherwise to warrant our involvement.
-
Bracknell Forest Council (24 002 890)
Statement Upheld Alternative provision 04-Aug-2025
Summary: The Council took too long to issue an Education, Health and Care Plan for Mrs X’s daughter following an annual review in February 2024. She also complained her daughter was not provided with a suitable education during the period she was unable to attend school from November 2023. We found no fault. We found there were faults with the Council’s handling of the school phase transfer review, record keeping and failure to consult with Mrs X’s preferred school. The Council agreed to apologise, make a payment to Mrs X and S and review progress on improving its practice.
-
Bracknell Forest Council (24 005 661)
Statement Upheld Other 04-Aug-2025
Summary: Mrs X complained about the Council’s handling of her daughter, S’s, Education, Health and Care Plan, school attendance and communication with her about it. We found the Council has already taken appropriate action for its poor communication with Mrs X between November 2023 and January 2024. We found no other fault.
-
Bolton Metropolitan Borough Council (24 006 779)
Statement Not upheld Homelessness 04-Aug-2025
Summary: Ms X complained the Council failed to take appropriate action when she and her partner presented as homeless in July 2023. We find no fault in the failure to provide interim accommodation in July 2023. The Council decided Ms X was not in priority need until more detailed information was provided in August which prompted it to change its view.
-
Norfolk County Council (24 008 908)
Statement Upheld Safeguarding 04-Aug-2025
Summary: Mr X complained the Council failed to protect his late sister in-law, Ms Y, from financial abuse. There was no fault in the way the Council investigated Mr X’s concerns under its safeguarding procedures. However, the Council was at fault for not applying for deputyship to manage Ms Y’s finances when her capital reached the limit set out in the Council’s policy. This caused Mr X and his wife distress and uncertainty. The Council has already apologised to Mr X. It did not cause an injustice to Ms Y as there was no evidence the Council mismanaged her finances. In addition, the Council has amended its policy to prevent a recurrence of fault.
-
Birmingham City Council (24 009 625)
Statement Upheld Allocations 04-Aug-2025
Summary: Mr B complained that the Council wrongly removed him from the housing register and failed to backdate his registration date when he rejoined. We find that the Council should not have removed Mr B from the housing register, delayed reviewing its decision and failed to properly consider information he provided about his homelessness. The Council’s actions caused Mr B significant distress and inconvenience and have left him with uncertainty about whether he would have successfully bid on housing if there had been no fault by the Council. The Council has agreed to apologise, make a payment to Mr B and backdate his registration date. It has also agreed to make service improvements.
-
Sandwell Metropolitan Borough Council (24 010 034)
Statement Closed after initial enquiries Special educational needs 04-Aug-2025
Summary: We will not investigate Mr X’s complaint after a school said it could no longer meet his child’s needs. This is because the complaint is made late. I will not investigate the Council’s decision to name a new school and the provision in place following this decision. This is because it is reasonable for Mr X to have used his right of appeal to a tribunal.
-
Shropshire Council (24 011 151)
Statement Not upheld Charging 04-Aug-2025
Summary: Mrs X complained that the Council was unclear about the charges her mother (Mrs A) would pay for her care. The evidence shows the Council was not at fault in the way it charged Mrs A or alerted her to the possible charges.
-
Halton Borough Council (24 011 513)
Statement Upheld Drainage 04-Aug-2025
Summary: Mrs X complained the Council failed to carry out drainage works on land near her property and failed to provide updates. The Council has started further drainage works but these have taken longer than the 14 days indicated and are still not complete causing frustrating as Mrs X’s garden is subject to regular flooding making it unusable. There is fault in the Council failing to communicate with Mrs X and provide regular updates as well as failing to provide information about how to make an insurance claim. A remedy including a symbolic payment is agreed.