Decision search
Your search has 54735 results
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Cheshire East Council (24 023 328)
Statement Upheld Other 05-Aug-2025
Summary: The Council was at fault in how it responded to Miss X’s complaint about the care it provided to her child. This caused Miss X avoidable frustration, for which the Council will apologise and pay her £200. It will also begin a stage two investigation of Miss X’s complaint under the children’s statutory complaint’s procedure.
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Maidstone Borough Council (25 001 128)
Statement Closed after initial enquiries Enforcement 05-Aug-2025
Summary: We will not investigate this complaint the Council failed to take enforce breach of planning conditions. Part of the complaint is late, and the Council has since taken enforcement action. Therefore, there is nothing worthwhile to be achieved through further investigation.
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Devon County Council (25 001 145)
Statement Closed after initial enquiries Other 05-Aug-2025
Summary: We will not investigate Ms X’s complaint on behalf of her daughter Ms Y about restrictions the Council placed on contact with family members. This is because the complaint is late.
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Caldwell & Beling Ltd (25 001 354)
Statement Closed after initial enquiries Residential care 05-Aug-2025
Summary: We will not investigate this complaint about the Care Provider’s decision to place restrictions on Ms Y’s visits to see her partner, Mr Y. We could not achieve a meaningful outcome by investigating the matter as there is insufficient evidence of fault by the Care Provider.
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City of Bradford Metropolitan District Council (25 006 339)
Statement Closed after initial enquiries Building control 05-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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Runnymede Borough Council (25 006 387)
Statement Closed after initial enquiries Cemeteries and crematoria 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about the fee the Council charged for an interment. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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London Borough of Ealing (25 006 576)
Statement Closed after initial enquiries Council tax 05-Aug-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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London Borough of Barnet (25 007 059)
Statement Closed after initial enquiries Council tax 05-Aug-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Cheshire West & Chester Council (25 001 187)
Statement Upheld Council tax 05-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council did not provide a council tax refund he is entitled to. This is because the Council has agreed to provide Mr X with appeal rights to resolve the complaint.
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Royal Borough of Kensington & Chelsea (25 001 061)
Statement Closed after initial enquiries Homelessness 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing situation because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.