Decision search
Your search has 54735 results
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Shropshire Council (24 017 961)
Statement Upheld Charging 03-Aug-2025
Summary: Mr X complained the Council is chasing him for a balance owed for his late father’s care home fees. Mr X says his late father’s care home owes him a balance of a similar amount because of duplicated fees. The Council failed to ensure suitable correspondence was sent to Mr X about who to pay care home fees to following it taking over funding for his father’s care. The Council agreed to reclaim any balance owed from the care home as the credit owed to Mr X’s father’s estate by the care home exceeds the balance owed by Mr X’s father to the Council. The Council also agreed to refund any payments Mr X made in 2025 to the Council as part of the repayment arrangement.
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Worthing Borough Council (24 019 283)
Statement Closed after initial enquiries Building control 03-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s report of possible breaches of building regulations and delay in responding to his complaint. While the Council’s lack of response and failure to follow the complaint procedure is fault, we consider an investigation will not lead to a worthwhile outcome.
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London Borough of Enfield (24 020 675)
Statement Closed after initial enquiries Council house sales and leaseholders 03-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to reject Miss X’s Right to Buy application. It is reasonable for Miss X to apply to the courts for a determination of the Council’s actions.
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London Borough of Tower Hamlets (24 021 577)
Statement Closed after initial enquiries Local welfare payments 03-Aug-2025
Summary: We will not investigate this complaint about the administration of a discretionary grant. This is because there is not enough evidence of the Council causing the complainant significant enough injustice to warrant it, and it would be reasonable to pursue any discrimination claim in court.
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London Borough of Tower Hamlets (24 022 026)
Statement Closed after initial enquiries Councillor conduct and standards 03-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of a complaint about councillors’ conduct. This is because there is not enough evidence of its or the councillors’ actions causing the complainant specific significant injustice which warrants investigation.
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Bury Metropolitan Borough Council (25 009 751)
Statement Closed after initial enquiries Special educational needs 03-Aug-2025
Summary: It is too late to investigate Ms M’s complaint about the education, health and care (EHC) plan the Council issued for her daughter’s transition to secondary school.
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Cumberland Council (24 013 405)
Statement Upheld Special educational needs 03-Aug-2025
Summary: Mr X complained that the Council failed to provide alternative education to his daughter when she was unable to attend school, and the Council delayed in issuing a final Education, Health and Care plan. We find fault causing a loss of education for Mr X’s daughter, and avoidable distress and frustration for the parents. The Council has agreed symbolic payments for the loss of education and avoidable distress, and it will review its alternative education policy and practice and ensure Education, Health and Care plans are issued on time. Therefore, we are closing the complaint.
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Ashfield District Council (25 001 943)
Statement Closed after initial enquiries Noise 03-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of noise nuisance from the boiler in his block of flats. This is because there is not enough evidence of fault to warrant us investigating.
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Southend-on-Sea City Council (25 002 090)
Statement Upheld Special educational needs 03-Aug-2025
Summary: We will not investigate Mr X’s complaint about delays in issuing his child’s final Education Health and Care Plan. This is because the Council agreed during our consideration of the complaint, to take action to remedy the injustice caused by delays in the procedure. There are no wider public interest issues to justify investigating this complaint.
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Devon County Council (25 002 183)
Statement Closed after initial enquiries Transport 03-Aug-2025
Summary: We will not investigate Miss X’s complaint about how the Council decided to refuse her a Blue Badge. This is because it is unlikely we would find fault in the Council’s decision making.