Decision search
Your search has 54735 results
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London Borough of Southwark (25 002 661)
Statement Closed after initial enquiries Homelessness 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty and evict Ms X from temporary accommodation following an offer of accommodation which she refused as being unsuitable. It was reasonable for Ms X to appeal to the County Court against the Council’s decisions and she has now commenced proceedings.
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Statement Closed after initial enquiries Planning applications 06-Aug-2025
Summary: We will not investigate this complaint about the way the Council publicised and considered an application to vary a planning condition on a previously approved planning application. There is not enough evidence of fault in the Council’s actions to warrant our involvement. Also it is too late to complain about the decision to approve the original planning application in 2023.
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Northumberland County Council (25 003 405)
Statement Closed after initial enquiries Enforcement 06-Aug-2025
Summary: We will not investigate this complaint about the actions of a planning enforcement officer. We cannot achieve the result the complainant is seeking and an investigation will not lead to a different outcome. And there in no worthwhile outcome achievable by our investigation.
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London Borough of Tower Hamlets (25 003 536)
Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025
Summary: We will not investigate this complaint about parking permits because there is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Commercial and contracts 06-Aug-2025
Summary: We cannot investigate this complaint about the Council removing a committee from running a community venue. That is because the Council has stated legal action, therefore the law says we cannot investigate.
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Transport for London (25 004 478)
Statement Closed after initial enquiries Licensing 06-Aug-2025
Summary: We will not investigate this complaint about a taxi vehicle licence. This is because there is insufficient evidence of fault by the Authority.
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Transport for London (25 004 974)
Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025
Summary: We cannot investigate Mr X’s complaint about a penalty charge notice for driving in the ultra-low emission zone without paying the charge. This is because London Tribunals has considered Mr X’s appeal against the penalty charge notice.
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Preston City Council (25 005 519)
Statement Closed after initial enquiries Cemeteries and crematoria 06-Aug-2025
Summary: We will not investigate this complaint about the name associated with Mr X’s relative’s grave in a cemetery. This is because the complaint is late, about historic matters, and we could not achieve anything worthwhile by investigating.
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Royal Borough of Kensington & Chelsea (24 008 808)
Statement Upheld Homelessness 05-Aug-2025
Summary: Ms X complained there were failings in the way the Council dealt with her homelessness and housing applications causing her distress and financial loss. We found fault by the Council as it delayed reviewing Ms X’s situation in 2023 and 2024 and dealing with Ms X’s homelessness application. The Council has already apologised for the delay and offered a suitable remedy for the injustice caused in this case. So, we have ended our investigation.
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North Tyneside Metropolitan Borough Council (24 013 096)
Statement Upheld Alternative provision 05-Aug-2025
Summary: Mrs X complained the Council failed to arrange suitable alternative provision for her child, W, when they stopped attending school. The Council was at fault. This caused Mrs X avoidable frustration, upset and uncertainty but we cannot say, even on balance, that it meant W missed out on education they should have had. To remedy Mrs X’s injustice, the Council will apologise and pay her £500. It will also issue a staff reminder to prevent the fault happening again.