Decision search
Your search has 54634 results
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Central Bedfordshire Council (24 021 179)
Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council not ensuring a road serving her property has been properly resurfaced. The law allows Mrs X to take this highway maintenance matter to the Magistrates’ court, which it would not be unreasonable for her to do. This takes her complaint outside of our jurisdiction. It would be reasonable for Mrs X to make any claim of property damage due to the highway’s condition to the Council’s insurers then the courts, if required.
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New Forest District Council (24 022 764)
Statement Closed after initial enquiries Leisure and culture 20-Aug-2025
Summary: We will not investigate this complaint about rent increases for beach huts. Ms X can take the matter to court, and it is reasonable to expect her to do so.
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North East Lincolnshire Council (25 001 227)
Statement Closed after initial enquiries Residential care 20-Aug-2025
Summary: We will not investigate Miss X’s complaint about the care her late father Mr Y received from a Council-commissioned care provider. The Care Provider has investigated Miss X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add anything to the Care Provider’s response or achieve the outcome Miss X wants.
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London Borough of Lewisham (25 001 409)
Statement Closed after initial enquiries Allocations 20-Aug-2025
Summary: We will not investigate Ms X’s complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.
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Watford Borough Council (25 003 476)
Statement Closed after initial enquiries Enforcement 20-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case and the subsequent complaints process. This is because there is insufficient evidence of fault in the way the Council made its decision on the enforcement case, and the delay in reaching that decision does not, on balance, cause a significant enough injustice.
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Surrey County Council (25 004 071)
Statement Closed after initial enquiries School transport 20-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to provide bespoke post-16 transport to school for the complainant’s child. There is not enough evidence of fault to justify investigating.
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Lewes District Council (25 004 152)
Statement Upheld Council tax 20-Aug-2025
Summary: We will not investigate this complaint about problems the complainant had getting information about her council tax from the Council. This is because the Council has agreed to make a symbolic payment of £50.
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City of Wolverhampton Council (25 004 164)
Statement Closed after initial enquiries Councillor conduct and standards 20-Aug-2025
Summary: We will not investigate this complaint about the delay in responding to a complaint that a councillor breached the code of conduct. The Council has now concluded the complaints process and we consider that further investigation will not lead to a different outcome.
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Westminster City Council (25 004 281)
Statement Closed after initial enquiries Council tax 20-Aug-2025
Summary: We will not investigate this complaint about a council tax matter. This is because there is another body better placed to consider it, and it is late.
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Knowsley Metropolitan Borough Council (25 004 509)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate this complaint about the actions of Council officers at a planning committee meeting. This is because we cannot achieve the outcome the complainant is seeking, and it is reasonable to expect him to ask the courts to decide whether the Council should pay him for damage to his home.