Decision search
Your search has 54634 results
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West Sussex County Council (24 017 325)
Statement Upheld Direct payments 21-Aug-2025
Summary: Mr F complained the Council failed to meet his care and support needs and wrongly charged him for his care. I found no fault in the way the Council decided how to meet Mr F’s needs or in its calculations of his contributions. The Council failed to carry out a carer’s assessment of Mr F’s carer, Mr J. This was fault which causes Mr J uncertainty about whether other support could have been offered. The Council has agreed to offer a carers assessment to Mr J and pay him £300 to remedy the injustice.
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London Borough of Bromley (24 020 295)
Statement Upheld Assessment and care plan 21-Aug-2025
Summary: The Council was not at fault for the way it reached the decision to stop funding Mr Y’s speech and language therapy. It was at fault for failing to consider whether to increase Mr Y’s direct payments annually. It has already paid a backdated percentage increase which was an appropriate way to resolve this. It was at fault when it failed to pay invoices on time which meant the speech and language therapist cancelled some sessions. The Council has agreed to pay Mr Y the equivalent cost of the missed sessions so that he can privately pay for the missed provision.
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London Borough of Tower Hamlets (24 023 416)
Statement Upheld Homelessness 21-Aug-2025
Summary: The Council is at fault in its handling of homelessness applications where the applicant has a valid section 21 notice to leave a private tenancy. The Council has agreed to act to prevent injustice to current applicants. The actions already identified by the Council are appropriate steps to improve its services.
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London Borough of Ealing (25 000 490)
Statement Closed after initial enquiries Parking and other penalties 21-Aug-2025
Summary: We will not investigate this complaint that the Council mishandled Mr X’s request for a payment plan. Mr X’s complaint is late and there is no good reason to exercise discretion and investigate now.
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London Borough of Hillingdon (25 003 548)
Statement Closed after initial enquiries Council tax 21-Aug-2025
Summary: We will not investigate this complaint about council tax. This is because there is not enough evidence of fault to justify an investigation.
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City of Bradford Metropolitan District Council (25 003 750)
Statement Closed after initial enquiries Special educational needs 21-Aug-2025
Summary: We will not investigate Miss X’s complaint about the Council’s Education, Health and Care needs assessment and its decision not to issue her child with an Education, Health and Care Plan. It is reasonable for Miss X to appeal to Tribunal.
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Calderdale Metropolitan Borough Council (25 004 141)
Statement Closed after initial enquiries Looked after children 21-Aug-2025
Summary: We will not investigate Mr X’s complaint about the adoption of his child. The law stops us from investigating anything that has or is being looked at by the courts. Mr X will need to ask the court if he wants to stop his child’s adoption.
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Buckinghamshire Council (25 005 199)
Statement Closed after initial enquiries Child protection 21-Aug-2025
Summary: We will not investigate this complaint about care arrangements for Miss X's child. The law prevents us from investigating anything that is or has been the subject of court proceedings. We also cannot achieve the outcome Miss X wants.
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London Borough of Islington (25 005 201)
Statement Closed after initial enquiries Trees 21-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to remove a tree which caused the complaint to suffer a fall. This is because we are unlikely to add to the Council’s investigation or achieve the outcome requested.
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Bath and North East Somerset Council (25 005 499)
Statement Closed after initial enquiries Other 21-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of contact between him and his children. The law prevents us from investigating anything that is or has been subject of court proceedings.