Decision search
Your search has 54634 results
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Luton Borough Council (25 007 947)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Aug-2025
Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal.
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Humberside Fire Authority (25 008 716)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate X’s complaint about the Authority’s actions relating to home fire safety visits. It is unlikely we would find fault and there is no significant injustice.
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London Borough of Lambeth (25 009 593)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Ms X’s complaint about a delay at stage two of the children’s statutory complaints process. This is because the Council apologised for the delay and has now completed the second stage of the process. An investigation by the Ombudsman is unlikely to achieve anything further.
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Leeds City Council (24 013 895)
Statement Upheld Homelessness 20-Aug-2025
Summary: Miss Y complained about the way the Council dealt with her housing register and homelessness applications. We have found fault, causing injustice by the Council, in its: delay and failures assessing Miss Y’s homelessness application and its homelessness duties; failure to provide her with suitable interim accommodation; and failure to provide clear information about its procedure for direct let offers. We have also found fault by the Council in failing to keep proper records of a prevention duty decision, which did not cause injustice. The Council has agreed to remedy the injustice by: apologising to Miss Y, making a payment to reflect the upset and worry caused; and making a service improvement.
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Bath and North East Somerset Council (24 015 922)
Statement Upheld Assessment and care plan 19-Aug-2025
Summary: Mr X complained the Council failed to arrange his transfer to another local authority area, started and stopped the transfer process three times and failed to tell him the Council was not responsible for arranging a housing transfer until 2024. The way the Council reached the decision that it was not responsible for Mr X’s housing transfer was not affected by fault. However, the Council’s communications with Mr X and Mrs Y have been confused. That raised their expectations and caused them frustration now the accurate position has been explained. An apology, payment to Mr X and Mrs Y, alongside training for officers, is satisfactory remedy.
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Tonbridge and Malling Borough Council (25 004 357)
Statement Closed after initial enquiries Enforcement 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning control. The complaint is late and we have seen no reason why the complainant could not have come to us much sooner.
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London Borough of Waltham Forest (25 004 669)
Statement Closed after initial enquiries Parking and other penalties 19-Aug-2025
Summary: We will not investigate this complaint about a penalty charge notice. The Council has agreed to cancel the notice which is the outcome Mr X was seeking. It is unlikely an investigation by us would lead to a different outcome or achieve anything more.
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Buckinghamshire Council (25 004 737)
Statement Closed after initial enquiries Licensing 19-Aug-2025
Summary: We will not investigate the way the Council has informed Mr X that it intends to revoke his taxi licence. This is because it will be reasonable to expect Mr X to use his legal right to appeal to the magistrates’ court.
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Stockport Metropolitan Borough Council (25 004 855)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate Mr X’s complaint about inaccurate recording of data in breach of data protection regulations. The Information Commissioner’s Office is better placed to consider this.
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Liverpool City Council (25 004 968)
Statement Closed after initial enquiries Noise 19-Aug-2025
Summary: We will not investigate this complaint about the way the Council proposes to gather evidence in Mr X’s complaint about suffering noise nuisance. There is insufficient evidence of fault to justify investigating.