Decision search
Your search has 54634 results
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London Borough of Haringey (25 001 444)
Statement Closed after initial enquiries Managing council tenancies 21-Aug-2025
Summary: We will not investigate this complaint about a house Ms X leased to the Council. This is because it is reasonable to expect Ms X to use her right to take court action.
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Hertfordshire County Council (25 002 446)
Statement Not upheld Looked after children 21-Aug-2025
Summary: Miss X, on behalf of Mr Z, complained the Council failed to take account of Mr Z’s complex needs including mental health issues when providing accommodation as a care leaver. Although Mr Z was not provided with accommodation in the location of his choice, this is not due to any fault by the Council.
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Blackpool Borough Council (25 002 654)
Statement Closed after initial enquiries Charging 21-Aug-2025
Summary: We will not investigate this complaint about a care home commissioned by the Council charging additional fees to Mrs X. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it. We also will not investigate the complaint about the Council not informing Mrs X’s family that she may be able to apply for Continuing Health Care funding. This is because any fault by the Council would not have caused a significant enough injustice to justify an investigation.
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Lincolnshire County Council (25 005 950)
Statement Closed after initial enquiries Other 21-Aug-2025
Summary: We will not investigate Ms X’s complaint about the conduct of a social worker during court proceedings. The law prevents us from investigating what happened in court and there is another body better placed to consider the conduct of social workers.
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North Tyneside Metropolitan Borough Council (25 006 160)
Statement Closed after initial enquiries Councillor conduct and standards 21-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Statement Closed after initial enquiries Council tax 21-Aug-2025
Summary: We will not investigate this complaint about council tax support because Mrs X has appealed to the Valuation Tribunal.
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Manchester City Council (25 009 686)
Statement Closed after initial enquiries Parking and other penalties 21-Aug-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged bus lane contravention. This is because it is reasonable for him to put in an appeal to the Traffic Penalty Tribunal.
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Wiltshire Council (25 009 947)
Statement Closed after initial enquiries Highway repair and maintenance 21-Aug-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged after driving on a newly re-surfaced road. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
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London Borough of Wandsworth (24 017 313)
Statement Upheld Homelessness 21-Aug-2025
Summary: Mrs X complained about the Council’s actions since she approached it for assistance with homelessness in June 2023. We find the Council at fault for delays in accepting statutory duties, failure to assess whether it was reasonable for her to remain in the property, inaccuracies in her personal housing plans, and poor complaint handling. As a result, Mrs X experienced financial loss, significant distress, and avoidable uncertainty during an already difficult period. The Council has agreed to apologise to Mrs X, pay her its proposed financial remedy, and improve its services.
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Lancashire County Council (25 004 471)
Statement Closed after initial enquiries Other 21-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to consider an ongoing insurance/legal claim for damages under its corporate complaints process. There is not enough evidence of fault to justify an investigation.