Decision search
Your search has 54634 results
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Hertfordshire County Council (25 002 767)
Statement Upheld Domiciliary care 02-Sep-2025
Summary: We will not investigate this complaint about the Care Provider’s actions when Mr Y declined care. The Care Provider has already taken suitable action to remedy the injustice caused, and we could not achieve anything more meaningful.
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Shropshire Council (25 002 900)
Statement Upheld Safeguarding 02-Sep-2025
Summary: We will not investigate this complaint about adult social care. We are satisfied with the actions the Council has taken in response to the complaint, including apologising to the complainant for distress caused by failing to accept her power of attorney. An Ombudsman investigation is unlikely to add anything further. There are other bodies better placed to consider the concerns about the actions of attorneys and what care is in a persons best interests.
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Oxfordshire County Council (25 002 995)
Statement Closed after initial enquiries Special educational needs 02-Sep-2025
Summary: We will not investigate Mr X’s complaint about travel training for his child, Y. The Council has agreed to re-start the training. It is unlikely an investigation by us would achieve anything more.
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East Sussex County Council (25 003 227)
Statement Upheld Charging 02-Sep-2025
Summary: We will not investigate Mrs X’s complaint, brought by Mrs Y, about how the Council delayed in assessing Mrs X’s care needs, miscalculated and delayed its payment of her 12-week property disregard, and the time taken to reply to her complaint. An investigation by us would not add to the Council’s investigation. There is no further outcome an investigation by us would achieve than those already provided or offered by the Council.
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Rochdale Metropolitan Borough Council (25 003 342)
Statement Upheld Safeguarding 02-Sep-2025
Summary: We will not investigate this complaint about adult social care. The Council has completed a thorough investigation, accepted fault, apologised and will train staff in relevant areas. It is unlikely we would add to this or achieve anything further. We are satisfied with the actions the Council has taken.
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Milton Keynes Council (24 021 241)
Statement Closed after initial enquiries Special educational needs 02-Sep-2025
Summary: We will not investigate Mrs X’s complaint that her son, B, is not receiving the special educational provision in his education, health and care (EHC) plan because there is not enough evidence of fault to justify investigating.
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Norfolk County Council (24 022 075)
Statement Closed after initial enquiries Land 02-Sep-2025
Summary: We will not investigate this complaint about the sale of council land. This is because we do not consider Mrs X has suffered enough personal injustice to warrant our involvement.
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Manchester City Council (24 022 309)
Statement Upheld Refuse and recycling 02-Sep-2025
Summary: Miss X complained the Council failed to escalate the issue with bin collections at her property. She says the Council failed to collect the bins on several occasions and this impacted her by causing health and safety concerns around her property. We found the Council should apologise to Miss X and make payment to her to recognise the distress and frustration caused.
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Buckinghamshire Council (24 023 311)
Statement Upheld Special educational needs 02-Sep-2025
Summary: We will not investigate this complaint about delays in completing an Educational Health and Care Assessment. The Council have agreed to resolve the complaint by offering a suitable remedy.
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London Borough of Haringey (25 000 049)
Statement Upheld Fostering 02-Sep-2025
Summary: Ms X complained the Council failed to carry out the recommendations set out by the statutory complaints process. We find the Council at fault for failing to complete the recommendations in the panel review, causing uncertainty and frustration for Ms X. The Council should apologise, reconsider the remedy findings from the statutory complaints panel and make a further award to Ms X for the injustice caused.