Decision search
Your search has 54634 results
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Reading Borough Council (25 005 869)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of, and response to, his subject access request. This is because this is a complaint about matters best considered and decided by the Information Commissioner’s Office.
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Staffordshire County Council (25 006 355)
Statement Closed after initial enquiries Child protection 04-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s actions in its child protection involvement with her family. This is because there is no sign of fault in the Council’s decision not to investigate her complaint whilst there are ongoing related court proceedings.
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Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We cannot investigate a complaint about Mr X’s liability for business rates. This is because only a court can decide liability for business rates.
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Warrington Council (25 006 575)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We will investigate Miss X’s complaint about matters related to the Council’s data handling. This is because it is reasonable to expect her to take the matter to the Information Commissioner’s Office.
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Mid Suffolk District Council (25 007 009)
Statement Closed after initial enquiries Enforcement 04-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant has not suffered significant injustice because of any fault with how the Council communicated with him.
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London Borough of Merton (25 002 999)
Statement Closed after initial enquiries Assessment and care plan 04-Sep-2025
Summary: We will not investigate this complaint about how the Council carried out a financial assessment and decided what expense to include. There is not enough evidence of fault and further investigation would not lead to a different outcome.
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Athena Healthcare (New Brighton One) Limited (25 003 540)
Statement Closed after initial enquiries Residential care 04-Sep-2025
Summary: We will not investigate this complaint about privately arranged adult social care in a residential care home. We are satisfied with the action taken to waive half of the care fees. It is unlikely an Ombudsman investigation would reach a different outcome.
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Buckinghamshire Council (25 008 698)
Statement Closed after initial enquiries Council tax 04-Sep-2025
Summary: We will not investigate this complaint about council tax summons cost. This is because the complaint is late and there is no good reason why Mr X could not have complained earlier.
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London Borough of Croydon (25 011 189)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We cannot investigate Miss B’s complaint about the Council not taking action about Council tenants using her land. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Liverpool City Council (24 016 189)
Statement Upheld Assessment and care plan 03-Sep-2025
Summary: Ms X complained about the standard of care she received from providers commissioned by the Council, the way the Council carried out a care assessment of her needs and how it charged her for care. We found the Council at fault for the way it carried out a care assessment and for delays carrying out a new assessment. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment to her for the distress caused.