Decision search
Your search has 54634 results
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Lancashire County Council (24 021 786)
Statement Upheld Special educational needs 04-Sep-2025
Summary: Mr X complained the Council failed to complete the annual review of his child’s Education, Health and Care Plan and failed to suitably communicate with him. We found fault with the Council failing to complete the annual review process of Mr X’s child’s EHC Plan for 28 months outside the statutory timescales. We also found fault with the Council’s handling of Mr X’s complaint. The Council agreed to apologise to Mr X, pay him £500 for the avoidable inconvenience and frustration he experienced and £1,750 for his child’s uncertainty and potential lost opportunity caused by the Council’s fault.
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North Warwickshire Borough Council (25 000 714)
Statement Closed after initial enquiries Councillor conduct and standards 04-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as the process has now been finalised and the complainant has indicated he is satisfied with the outcome.
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Dover District Council (25 002 004)
Statement Closed after initial enquiries Homelessness 04-Sep-2025
Summary: We will not investigate this complaint about the Council evicting Mr X from interim accommodation and ending the relief duty as Mr X has exercised his right to seek a review of the decision. There is insufficient evidence of fault to justify an investigation into Mr X’s complaint about the Council reporting him to the Police.
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Dudley Metropolitan Borough Council (25 002 608)
Statement Closed after initial enquiries Allocations 04-Sep-2025
Summary: We will not investigate this complaint about housing allocations because there is no worthwhile outcome we can achieve by our investigation.
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Sheffield City Council (24 022 111)
Statement Upheld Building control 04-Sep-2025
Summary: Mrs X complained the Council delayed issuing building control approval. There was delay as it took over seven months for the application to be approved. This delayed Mrs X’s building work and caused frustration. The Council will make a payment to recognise the distress caused.
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Teignbridge District Council (25 004 153)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We will not investigate this complaint about a Council’s actions while developing its Local Plan. We cannot investigate matters affecting all or most of the people in the Council’s area. Also, we do not consider Mr X has suffered a significant personal injustice because of the Council’s actions and we cannot achieve the outcome he is seeking.
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Thanet District Council (25 004 672)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We will not investigate this complaint about a broken drain at a neighbouring property owned by a housing association causing damage to Miss X’s property. This is because there is insufficient evidence of fault with the Council’s response. Also, we have no remit to investigate the actions of housing associations.
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Sandwell Metropolitan Borough Council (25 004 674)
Statement Closed after initial enquiries Antisocial behaviour 04-Sep-2025
Summary: We will not investigate the Council’s handling of Miss X’s complaints about suffering noise from a dog barking and anti-social behaviour. This is because the complaint is late - about what happened from 2020 to 2023 - and there are no good reasons for us to investigate now.
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City of Bradford Metropolitan District Council (25 004 960)
Statement Closed after initial enquiries Disabled facilities grants 04-Sep-2025
Summary: We will not investigate this complaint about Mrs X’s disagreement with the Council over adaptations to her home under the Disabled Facilities Grant scheme. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Haringey (25 005 227)
Statement Closed after initial enquiries Parking and other penalties 04-Sep-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because the complaint is late without good reason to exercise discretion to investigate it now and there is not enough evidence of fault to justify investigating now.