Decision search
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Devon County Council (24 015 638)
Statement Upheld Alternative provision 03-Sep-2025
Summary: Ms X complained the Council failed to ensure her child, Y, receives suitable education when they were unable to attend school for health reasons. I have found fault by the Council that caused Y to miss out on education and placed strain on the rest of the family who had to provide additional care during school hours. The Council has agreed to apologise, make a symbolic payment and implement service improvements.
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Birmingham City Council (24 015 729)
Statement Upheld Special educational needs 03-Sep-2025
Summary: Ms X complained the Council failed to secure provision set out in Y and Z's Education, Health and Care Plans, failed to secure Educational Psychology input, failed to complete a review within statutory timeframes, and failed to secure alternative provision while Y was out of school. We find the Council at fault for failing to secure all named provision and for delays in completing a review of Z’s plan, causing uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to reflect the injustice caused.
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Birmingham City Council (24 021 904)
Statement Upheld Other 03-Sep-2025
Summary: Mr X complained the Council failed to act on his requests for street cleaning in a timely manner. The Council was at fault. It responded to Mr X’s requests for street cleansing but it acknowledged there were delays in providing the service. This was fault and the Council apologised to Mr X for this delay. We found the apology suitable to remedy Mr X’s injustice. The Council agreed to also update its website to better manage expectations around how it responds to requests from residents for street cleansing.
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Fylde Borough Council (24 022 932)
Statement Closed after initial enquiries Planning applications 03-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s reports of breaches of planning control and a retrospective planning application. We have already considered these matters under a previous complaint and will not do so again. Mr X also complains about the Council’s responses to his requests for information. We consider it reasonable for him to complain to the Information Commissioner’s Office on this point.
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South Kesteven District Council (25 001 051)
Statement Closed after initial enquiries Enforcement 03-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.
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London Borough of Harrow (25 001 880)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to recover the costs of damage which it says was caused to temporary accommodation during Mrs X’s tenancy. It is not our role to determine the outcome of a claim for damages. The courts are better placed to decide legal disputes.
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North Yorkshire Council (25 002 596)
Statement Closed after initial enquiries Planning applications 03-Sep-2025
Summary: We will not investigate this complaint about matters arising from the Council’s handling of a planning application. It would be reasonable for the complainant to use relevant rights of appeal and court remedies, and to take information complaints to the Information Commissioner who is better placed to consider them.
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London Borough of Haringey (25 002 606)
Statement Closed after initial enquiries Allocations 03-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Statement Closed after initial enquiries Special educational needs 03-Sep-2025
Summary: We will not investigate this complaint about the Council’s consideration of Miss X’s direct payment request. The Council upheld her complaint and provided a suitable remedy. We cannot achieve the additional remedies Miss X is seeking. Therefore, it is unlikely our investigation would lead to a different outcome.
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Council of the Isles of Scilly (25 002 522)
Statement Not upheld Other 03-Sep-2025
Summary: Ms X complained the Council failed to properly consider its statutory duties and failed to provide sufficient funding for transport to sixth form aged education for her child Y between 2023 and 2025. The Council made its decision on its post 16 home to school transport policy and funding for families without fault.