Decision search
Your search has 54634 results
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Birmingham City Council (25 006 994)
Statement Closed after initial enquiries Child protection 11-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in its child protection involvement with his family. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing court proceedings. Also, we cannot consider any matters that are, or have been, subject to court proceedings. We have no discretion to do so.
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Leeds City Council (25 007 679)
Statement Closed after initial enquiries School transport 11-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for free home-to-school transport for her son. This is because there is not enough evidence of fault by the Council.
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London Borough of Croydon (25 008 327)
Statement Closed after initial enquiries Council tax 11-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because there is not enough evidence of fault to require an investigation. We cannot investigate the issue of a summons because it is outside our jurisdiction.
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Bournemouth, Christchurch and Poole Council (25 008 684)
Statement Closed after initial enquiries Drainage 11-Sep-2025
Summary: We will not investigate this complaint about the Council’s management of the flood risk to Mr X’s property. This is because there are other bodies better placed to consider Mr X’s complaint, and it is reasonable to expect him to take the Council to court to seek damages.
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London Borough of Brent (25 009 684)
Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Sep-2025
Summary: We cannot investigate this complaint about a housing benefit overpayment. Mr X has appealed to the Tribunal and the law does not allow us to investigate where an appeal right has been used.
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Stroud District Council (25 010 522)
Statement Closed after initial enquiries Other 11-Sep-2025
Summary: We cannot investigate this complaint about a boundary fence as the Council acts in this instance as a provider of social housing and so the matter is not within our remit.
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Adur District Council (25 010 783)
Statement Closed after initial enquiries Planning applications 11-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling and consideration of her neighbour’s planning application. This is because there is not enough evidence of fault in the Council’s actions to justify investigating.
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London Borough of Merton (25 011 762)
Statement Closed after initial enquiries Parking and other penalties 11-Sep-2025
Summary: We will not investigate Mrs B’s complaint about the Council refusing to renew her residents parking permit. This is because the information does not indicate the Council was at fault.
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Kent County Council (23 015 374)
Statement Upheld Alternative provision 10-Sep-2025
Summary: Mrs X complained the Council failed to consider and respond to her request for a personal budget for tuition outlined in her child, Y’s Education, Health and Care (EHC) Plan. The Council was at fault. It accepted it failed to respond to her personal budget request or offer her a right of review. The Council was also at fault for significant complaint handling delays. The Council agreed to apologise and make a payment to Mrs X to acknowledge the injustice this caused.
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Kent County Council (24 008 268)
Statement Upheld Special educational needs 10-Sep-2025
Summary: Miss X complained about the Council’s continued failure to ensure her child Y, received therapy provision in line with their Education, Health and Care Plan. She also complained about personal budget decisions and a failure to provide Y with Free School Meals (FSM). The Council was at fault as Y missed out on therapy provision for four terms between May 2024 and July 2025. There was also fault around its FSM and personal budget decision making and it has delayed carrying out the 2025 annual review. The Council agreed to apologise, make payments and review its decision making to remedy the injustice caused to Miss X and commission the therapy provision without further delay.